New feature in BSI Online
Water Customer Portal
Seems like all of the kinks have been worked out and things have been going smoothly! We ran into a few issues early on in the launch (mostly user error) which marketing/ customer service and IT were able to clean up & make it more user friendly for our customers.
Live Chat!
We are excited to release, live support chat! Our staff will be available via a live chat in our solution. In addition to our industry-leading phone and email support, testers can now communicate with a CSR, in real-time!
Add New Properties
Testers have the ability to add new properties and devices right through BSI Online. Congratulations on this accomplishment, BSI!
Team Canada!
I would like to give a shout out to Jody and our team in Canada (Rebecca, Carlee and Wendy) – Jody processed over 1,600 inspection surveys for Oxford so far this year. The response has been amazing, and Jody and the team worked with Scott to make this a smooth successful project – it will continue into 2025. We could not have done this without Jody.
Michelle Bever, Vice President of Account Management
AWWA – Water Quality Technology Conference
Lauren and Victoria attended!
Congratulations, Jessica!
BSI Account Manager, Jessica Olson, ran the Hawaii Marathon! Congratulations!
Backflow Babies!
Welcome Connor Finn Kannberg – Born 10.14.24!
Kaitlyn Miller (TC CSR) is expecting a baby boy on 5/1!
Congratulations to her and Dylan on their bundle of joy!!!!
This will be their first kiddo!
New BSI Online Partners: Top 5 Largest of 2024
It’s a Wrap!
Hard to believe 2024 is almost a wrap! 2024 was one of our most challenging years in customer service yet! 3.0 going live, tons of new contracts, the new WC portal, the live chat, new DES process. I am so proud of customer service’s hard work & adaptation to all of these big and exciting changes this year. It was also the best year in the sense that the company has grown so much over the years, that all of these new features were implemented. IT has been phenomenal to work with. Growing pains are not bad pains to have! So incredibly proud of our customer service team handling all these changes so graciously. Their teamwork, patience & professionalism truly amazes me. Very proud to lead such a dedicated team. BSI customer service is simply unmatched! Cheers to an even more successful 2025!
Chrissy Bloom, Customer Service Manager
November Anniversaries
December Anniversaries
November Birthdays
December Birthdays
Toys for Tots was a massive success this year with a whopping 203 toys donated!
Thank you to everyone who helped make a difference
and way to go Team CBI, BSI, and RSI!
A special THANK YOU to Melissa Joyce’s mother who asked for gifts for
Toys for Tots for her birthday and dropped them off at our office to donate.
CBI Office Staff Christmas Party
Brookfield Zoo Pics
New Employee
Felicity Ponce, CBI Sales Associate
Installations!
Installation of a 6” RPDA on fire protection and a 2” RPZ on domestic in Elk Grove Village.
Jeff, repipe meter add a bypass line and install new 2″ Watts 009M2.
Holiday Drink Recipes
provided by JD Scorzo, Creative Director
Dirty Santa
◦ Cream of coconut
◦ Vodka
◦ Lime juice
◦ Grenadine
◦ Coconut flakes
◦ Cherry
◦ Sprite
Winter Wonderland
◦ Blue Curaçao
◦ Triple Sec
◦ Prosecco
◦ Edible Glitter
Grinch Spritz
◦ Midori
◦ Prosecco
◦ Soda water
White Christmas
◦ Tequila
◦ Cointreau
◦ White cranberry juice
◦ Lime juice
◦ Cream of coconut
