Work with Us!

BSI's hard working team members enjoy completing projects together

Our Mission

We aim to simplify cross-connection/backflow program management and administration with the latest technologies, unmatched customer service, and field expertise to save our water purveyors time, energy and money.

Our Values

Boldness – To always demonstrate commitment, determination, and competitiveness. To always challenge the status quo to propel our industry and ourselves, forward.

Support – With each interaction, whether that be with customers, testers, or employees, we aim to listen, understand, and then, if necessary, solve any problems with care, knowledge, and expertise.

Innovation – We invent, re-invent, and seek to always do better within our company, our products, our solutions, and our services.

Coffee Break

Stay Healthy

Health, dental, vision, disability, & life insurance.

Save for the Future

401k with a company match

Level Up

Professional development courses


Work from home options available

Open Positions

Customer Service Representative2023-06-15T09:12:05-05:00

Customer Service Representative

Our customer service representatives assist our clients’ stakeholders daily. They interact via phone, email, and our proprietary system to numerous backflow questions/inquiries. Proactive ideas and communication is highly valued.


  • Assist a wide range of customers and clients with general queries from multiple channels: phone, email, fax
  • Research accounts to determine geographic location and identify internal issues
  • Perform daily data entry, so computer proficiency is a must
  • Ability to take detailed notes for follow-up and documentation
  • Communicate and collaborate with your team members to solve problems
  • Most importantly, deliver exceptional service and support to stakeholders



  • Bachelor’s Degree strongly preferred (or equivalent experience in customer service or marketing)
  • You have high energy with a sense of urgency to accomplish tasks
  • You have a strong work ethic
  • You have a desire to both learn and to be self-motivated
  • You have patience with clients and understand the need to be calm and friendly
  • Proficiency in other languages (French or Spanish)

What we are looking for in a candidate.




Critical Thinker

Strong Relationship Builder


Are you interested in joining our team?

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