“The city of Angola has partnered with BSI this past year. Their team did and awesome job of not only coaching myself through the process, but was able to train contractors on how to use the web base system.
BSI has relieved the city of a large job of keeping track and updating data at a very low cost to the city. Their personnel have always responded quickly to the city and our customers. BSI has done a great job making the web site easy to use for all that are involved.”
Town of Highland
“I would like to thank your company for saving me numerous hours of not having to track, send out letters and all the money for postage. It’s freed me up to do several more duties. I would recommend BSI for your company for anyone looking to have their program run by a private contractor”
Placer County Water Agency, Water Quality Support Technician
You and your team are INCREDIBLE! Thank you so much for working with us to run reports and modify our database to fit our needs. Your flexibility and assistance is greatly appreciated and so helpful to our daily work. This report info is exactly what we needed to complete our annual reporting to the State.
Thanks again Katie to you and your team!!!!!
Village of Downers Grove, Water Manager
“…I was amazed with how easy this program (BSI Online) was to set up…..I was really excited about this program and now that we have been using it for a while I can finally eliminate the paper record filing system we had… I am also impressed with the BSI staff and their knowledge and expertise in all aspects of backflow prevention/cross-connection control…”
Northern Illinois Backflow
“The website is very user friendly and helps eliminate any typing mistakes.”
“It is helpful to enter multiple test reports for various sites and separate the receipt by addresses.”
“The format is incredibly superior to competitor websites.”
“The search function is easy to navigate when locating devices or serial numbers.”
“The customer service is excellent. The staff is friendly, courteous, and polite.”
Village of Deerfield, Assistant to the DPW
“The Village of Deerfield implemented the BSI Online Program in 2013 and has already seen positive results. We have seen an increase in reported backflow devices, as well as an increase in compliance by property owners. After the initial learning curve of the software by the staff and the new requirements for the testers, the process flows smoothly. Staff hours dealing with backflow devices has drastically been reduced allowing staff to concentrate on other projects. The cost-benefit to the Village has been immense.”
Hear What Our Testers Have To Say!
“I’ve been logging in for a while now, I believe since the inception of the on-line system and should comment that it is: simple to use, nearly fool proof, user friendly, convenient and rarely unavailable which makes it highly conducive for a fast service-producing office. I plug n my CCN#, confirm my client & devices, input test date, results, check out (BSI accepts AMEX- yay!) and within a couple minutes I can print my results and send my invoice & results to the client. I like being able to look back on past tests & ahead on what tests are near due to be performed, so I like the tracking/archive method.
Nicole, S&B Plumbing
“Our city in Arizona registers the backflow testing results with BSI online. The many services that BSI provides for testers are extremely convenient, efficient, and useful. BSI has great customer service and the response time, whether being contacted by phone or email is extremely timely. I appreciate the email reminders that are sent to the testing company regarding upcoming backflow device testing due dates which allows for us to better service our clients. The BSI Online website is thoughtfully designed and very user friendly allowing for quick registering of test results. Then those results and receipts are almost instantly sent to the testers email inbox.
Every interaction I have had with BSI, either on the telephone or via email have been very pleasant. The CSRs really know their jobs and it seems like they enjoy working for that company.”
Laura, TCR Rooter & Plumbing Repair
“BSI has done an excellent job at administering the [backflow] program. From the friendly receptionist to the ladies in customer service, I am impressed.”
Gary A, Owner, Gary Austin Backflow Service
“It has been my privilege to work with BSI for the last four + years…… When we had initial questions, Brad with BSI went out of his way to come by our office to work with me and ensure we were comfortable with using the system. I have always been treated with kindness and respect, and if I leave a message I can always be sure that someone will call me back.”
Mary W, Rainmakers Irrigation & Maintenance, Co. LLC
“I believe the system is very user friendly and takes a matter of a minute or 2 to enter the information. I also must say that when I am in need of a ccn number, I have always gotten a response in a very timely manner. “
Mary C, Morning Dew Landscaping, Inc
City of Denison, Permit Tech
“Personally I think it was the best move the City of Denison made by using BSI (Backflow Solutions Inc) for tracking our backflow tests.
The customer service is great, always available and friendly. When I explained that I needed help, because TCEQ was coming in for an audit, Megan D was there to help us get the reports we needed and offered to help with TCEQ questions. We survived our audit! J I have dealt with Michelle B many times by phone and email and always get a quick and friendly response. The BSI handout of instructions for the backflow testers was a big help!”
Indian River County, IRCU Operations Manager
“We have been with BSI for almost three years and are extremely happy with the program. IRCU’s has only received positive feedback of the program and its easy online submittal process. The use of the BSI Online services has made all our staff involved with the backflow program’s job much less complicated.”
Village of Woodridge, Director of Public Works
“Since implementation, BSI has been responsive with the resident and testing company inquiries, along with providing status updates and reports to the Village.”
“The BSI staff was well organized in transitioning the Village’s program to BSI Online system, along with being flexible in meeting the Village’s needs in communicating the change to residents and businesses”.
Lee County, Backflow Coordinator
“…..using BSI Online will save us considerable staff time, as we have a large number of backflow devices in our County that had been manually tracked by staff as well as time and postage in the notification processes to the property owners/managers..”
City of Coconut Creek, Director of Utilities and Engineering
“The City of Coconut Creek has been using Backflow Solutions, Inc (BSI) since January of 2013. The ease of the transition to the web-based program was seamless and professionally handled. Staff from BSI worked with our Information Technology department to accomplish a smooth evolution to paperless reporting for backflow system recertification, which is in keeping with our City’s Green Initiative. It has taken away an enormous burden from administrative staff in monitoring the City’s backflow. BSI sends the recertification notices to property owners and BSI provides the City with notice of those properties in noncompliance. Overall, BSI has helped the City be more efficient.”
Indian River County, Operations Manager
“We are extremely happy with BSI. IRCU has only received positive feedback of the program and its easy online submittal process.”
Do you need help with your backflow management? Call 1.800.414.4990 today!