Partner Testimonials

Read below what clients and testers have to say about BSI Online’s cloud based backflow data management solution and service!

Extremely responsive, friendly and professional service.The products they offer are intuitive, flexible and are always improving based on the industry needs. Great team!
Damen Thompson
Damen Thompson
1713232911
Top notch service - best in the business!
Nasser Rafidia
Nasser Rafidia
1713232329
I've been working with BSI Online since 2008 back when we were the 2nd or 3rd Utility in Ohio to use their services. At another Utility now, and switched to BSI Online in 2023 for our records management and they are still just as responsive and helpful as when they were starting out! Their services are well worth the money spent. It is easy to get a hold of our account manager for help and can provide knowledge and educational resources as well!
Sandra Vozar
Sandra Vozar
1712151935
BSI has been great. Everyone is so helpful when help is needed. If they can't answer your question, they will find out from someone that can and get back to you in a reasonable timely manner. Keep up the great work.
Nashville Tech
Nashville Tech
1710762184
We have been working with BSI for over ten years. We are very thankful to have them be part of our team.
We really enjoy how easy it is to navigate the online forms to submit new test results, edit device info, and even replace assembiles in some municipalities. The best of all is the Customer Service! When we have a question about the details for a new client, the customer service department works hand in hand with us to make sure that all of details are correct. Everyone is very friendly on the phone and seem to be dedicated to purpose of providing the Backflow Technician with any potentially helpful information.
Conrad Cobb
Conrad Cobb
1708844717
I have been working with BSI for my backflow prevention testing for the past 3 years and they have been nothing but phenomenal to work with. Our account manager, Donna, is always there to assist when needed. Could not recommend enough.
Nick Duda
Nick Duda
1708523357
BSI has been great helping us get our system in order
Joseph O'Brien
Joseph O'Brien
1707946022
"BSI has been a fantastic company to work with for regulating our Cross Connection Control Program. The staff has gone above and beyond to ensure the health and safety of our community is paramount with their attention to detail in their data tracking. I can not say enough about their professionalism and their dedication to their clients." - Ryan Rivard, City of Rolling Meadows Public Works Department
Ryan Rivard
Ryan Rivard
1707940585
Great service. Really helps keep track of backflow notices.
Bob Depew
Bob Depew
1707940431
BSI helps us keep track of who is compliant and who isn't. Thank you BSI - Thank you Daisy!
Maludi Weeks
Maludi Weeks
1707935490
D.J. Zeedyk
D.J. Zeedyk
1707929275
BSI has helped organize our backflow program and keeps our program compliant! Vanessa is always there to help us at a drop of a hat. Definitely recommend!
John Sokolowski
John Sokolowski
1707929250
I have always had a great experience with BSI Online. Both Wendy and Carlee are very helpful, friendly and quick to respond. Thanks so much for the great customer service!
Brad Ansley
Brad Ansley
1702401390
Merry Christmas to you all. Thank you for all your help and support for many years of services.Happy New Year's to you all.Toni Douglass & Martin SandovalParagon Fire Protection
Toni Douglass
Toni Douglass
1702397307
easy to use. and great company to reach out to for any of your backflow questions.
Chad Aschmann
Chad Aschmann
1700615931
Starting to really enjoy not having to deal with multiple forms and always being concerned with the lack of confidence in the postal service.
Don Luckett
Don Luckett
1699998257
BSI makes it pretty simple to track assemblies enter backflow testing reports.
Jeremy Faris
Jeremy Faris
1699980321
BSI is a simple application to use easy to log into and enter your information. Great Job
Albert Huber
Albert Huber
1699976249
Shanna McBroom
Shanna McBroom
1699974290
Adarian Negus
Adarian Negus
1698954271
This is a great system easy to submit reports and notices when up coming test are due this is the best manageable system I ever used
Randy Storey
Randy Storey
1694993361
These folks need to get their testing page fixed! Will change rating after they fix problems with ccn id.
Zaffer Zeffer
Zaffer Zeffer
1693083823
The BSI system is not hard to navigate, but just like the other systems it makes you click on the radio buttons for Closed Tight or Leaked. If the PSID value is not zero (0.0) then it is Closed Tight. if it is 0.0 then it is Leaked. There is no other reason that Leaked would be selected. These buttons should automatically be selected by the program. Thank you, jack Redwood Backflow
Jack Allenfort
Jack Allenfort
1692835883
Makes testing, reference and tester/tool tracking so much easier. More AHJs need to get off the trolley and on the train.
Klayton Collier
Klayton Collier
1692306095
Of all the online backflow reporting portals, BSI's website is the most user-friendly. The reminder notifications are helpful and the customer service is responsive and reliable.
David Ariano
David Ariano
1692206980
Romy Peretz
Romy Peretz
1692200017
Easy to submit tests and if you need assistance finding customer info the staff are responsive and knowledgeable! Best regards 😁
Russell Dillard
Russell Dillard
1692199275
So did you buy the place or what are ya gonna jack prices up like ya do every year on the backflows
Dawn Trubach
Dawn Trubach
1691103101
Brian Walton
Brian Walton
1690405594
BSI Online is a joke. I have been testing backflow preventers for 30 years and I have never had so much hassle submitting a report to a utility than what I experienced this year trying to go through BSI Online. I also detest the approach BSI Online takes. They sell their service to a utility and make money that way, then they charge the tester to submit the report and will not accept the report or allow it to go to the utility until the tester creates an account with them and they receive payment via a credit or debit card attached to their company. I DO NOT APPROVE OF BSI ONLINE NEITHER ENDORSE THEM! If I could leave a minus five stars, I would. I also suspect this review will not be posted.
Reeford Cagle
Reeford Cagle
1689363700
Very helpful people and user friendly
Kara Eckhoff
Kara Eckhoff
1689280542
Bobby Beck
Bobby Beck
1689278699
Jamie Melcher
Jamie Melcher
1689271715
Pat Goyet
Pat Goyet
1689265057
BSI Customer service is the best I’ve seen and very responsive. Web access is very user-friendly and easy to understand.
G Purcell
G Purcell
1688595090
j garrow
j garrow
1686927991
Very easy to use, a very nice costume service
Troy Limerick
Troy Limerick
1686848925
Quick and responsive. This is our favorite certification company some of the villages we test in utilize!Thank you!-Kristina
Love the online test filling and the staff is always very helpful when I call. Great job guys!!!
Ed Brooker
Ed Brooker
1686843040
Great place to live - people are great folks. Very nice housing area.Camden, SC is a great place to live. 3 hrs from Myrtle Beach and 25 mins from Columbia, SC
South Haven
South Haven
1686842737
I love using BSI as a point of submitting Backlfows, everyone is so helpful and kind !!!
SUZ GIDLEY
SUZ GIDLEY
1686841831
I LIKE TO USE THIS SITE. EASY TO NAVIGATE, SUBMIT REPORTS, ADD OUR TECHNICIANS, TEST KITS RENEWALS.
Juanito Ong
Juanito Ong
1686766498
BSI Online is so easy to use to when reporting backflow tests. Their tech support has never failed to reply to my emails in a timely manner!
BSI is easy to use and let's the City of Wilton Manors be on top of their Backflow inspections. Keep up the GREAT work BSI.
Maludi Weeks
Maludi Weeks
1684766011
The format is easy to use and customer service is top notch!
Bryon Robb
Bryon Robb
1684516763
As a tester and end user of the BSI Platform I will say that I really like the ease of use. When I'm called to test a device, I really like it that as soon as I'm done with the test and back at the office, it only takes a minute to enter the result and soon thereafter, I get an email with the test report that I can email to my client. It works really well IMHO. Keep up the good work BSI!
Hector Alanis
Hector Alanis
1684513736
Easy peasy!
Jamie Owen
Jamie Owen
1684512893
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Granbury, Texas mentions how every water purveyor should use BSI Online

Hear What Our Testers Have To Say!

“I believe the system is very user friendly and takes a matter of a minute or 2 to enter the information.  I also must say that when I am in need of a ccn number, I have always gotten a response in a very timely manner. “

Mary C, Morning Dew Landscaping, Inc

“I’ve been logging in for a while now, I believe since the inception of the on-line system and should comment that it is: simple to use, nearly fool proof, user friendly, convenient and rarely unavailable which makes it highly conducive for a fast service-producing office. I plug in my CCN#, confirm my client & devices, input test date, results, check out (BSI accepts AMEX- yay!) and within a couple minutes I can print my results and send my invoice & results to the client. I like being able to look back on past tests & ahead on what tests are near due to be performed, so I like the tracking/archive method.”

Nicole, S&B Plumbing

“BSI has done an excellent job at administering the [backflow] program. From the friendly receptionist to the ladies in customer service, I am impressed.”

Gary A, Owner, Gary Austin Backflow Service

“Our city in Arizona registers the backflow testing results with BSI online.  The many services that BSI provides for testers are extremely convenient, efficient, and useful.  BSI has great customer service and the response time, whether being contacted by phone or email is extremely timely.  I appreciate the email reminders that are sent to the testing company regarding upcoming backflow device testing due dates which allows for us to better service our clients.  The BSI Online website is thoughtfully designed and very user friendly allowing for quick registering of test results.   Then those results and receipts are almost instantly sent to the testers email inbox.

Every interaction I have had with BSI, either on the telephone or via email have been very pleasant. The CSRs really know their jobs and it seems like they enjoy working for that company.”

Laura, TCR Rooter & Plumbing Repair

“It has been my privilege to work with BSI for the last four + years…… When we had initial questions, Brad with BSI went out of his way to come by our office to work with me and ensure we were comfortable with using the system. I have always been treated with kindness and respect, and if I leave a message I can always be sure that someone will call me back.”

Mary W, Rainmakers Irrigation & Maintenance, Co. LLC
Plumbing company applauds BSI's service as respectable

CONTACT US

Do you need help with your backflow management? Call 1.800.414.4990 today!

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