I have always had a great experience with BSI Online. Both Wendy Olderskog and Lynelle Arsenault have always been friendly and professional. They always reply in a timely manner and are always helpful. Thanks so much for the great customer service!
We really enjoy how easy it is to navigate the online forms to submit new test results, edit device info, and even replace assembiles in some municipalities. The best of all is the Customer Service! When we have a question about the details for a new client, the customer service department works hand in hand with us to make sure that all of details are correct. Everyone is very friendly on the phone and seem to be dedicated to purpose of providing the Backflow Technician with any potentially helpful information.
The BSI system is not hard to navigate, but just like the other systems it makes you click on the radio buttons for Closed Tight or Leaked. If the PSID value is not zero (0.0) then it is Closed Tight. if it is 0.0 then it is Leaked. There is no other reason that Leaked would be selected. These buttons should automatically be selected by the program. Thank you, jack Redwood Backflow
BSI Online is a joke. I have been testing backflow preventers for 30 years and I have never had so much hassle submitting a report to a utility than what I experienced this year trying to go through BSI Online. I also detest the approach BSI Online takes. They sell their service to a utility and make money that way, then they charge the tester to submit the report and will not accept the report or allow it to go to the utility until the tester creates an account with them and they receive payment via a credit or debit card attached to their company. I DO NOT APPROVE OF BSI ONLINE NEITHER ENDORSE THEM! If I could leave a minus five stars, I would. I also suspect this review will not be posted.
“The city of Angola has partnered with BSI this past year. Their team did an awesome job of not only coaching myself through the process, but was able to train contractors on how to use the web based system.
BSI has relieved the city of a large job of keeping track and updating data at a very low cost to the city. Their personnel have always responded quickly to the city and our customers. BSI has done a great job making the web site easy to use for all that are involved.”
Town of Highland, IN
“I would like to thank your company for saving me numerous hours of not having to track, send out letters and all the money for postage. It’s freed me up to do several more duties. I would recommend BSI for your company for anyone looking to have their program run by a private contractor.”
Placer County Water Agency, CA
Water Quality Support Technician
“You and your team are INCREDIBLE! Thank you so much for working with us to run reports and modify our database to fit our needs. Your flexibility and assistance is greatly appreciated and so helpful to our daily work. This report info is exactly what we needed to complete our annual reporting to the State.
Thanks again Katie to you and your team!”
Village of Downers Grove, IL
“…I was amazed with how easy this program (BSI Online) was to set up…..I was really excited about this program and now that we have been using it for a while I can finally eliminate the paper record filing system we had… I am also impressed with the BSI staff and their knowledge and expertise in all aspects of backflow prevention/cross-connection control…”
Northern Illinois Backflow
“The website is very user friendly and helps eliminate any typing mistakes.”
“It is helpful to enter multiple test reports for various sites and separate the receipt by addresses.”
“The format is incredibly superior to competitor websites.”
“The search function is easy to navigate when locating devices or serial numbers.”
“The customer service is excellent. The staff is friendly, courteous, and polite.”
Troy Life & Fire Safety, British Columbia
“Thanks for all your help. I really wish everyone was on BSI as it makes everything so easy for us to report. I can add it to your system and get the pass results within minutes so I can send to the customer for their peace of mind. Also if I am ever in doubt on the serial number (if I can’t read the techs writing) there is a record on your site right at my fingertips. Less chance of reports going missing if they need to be mailed. It’s a really efficient system. I really enjoy working with you as you are always so helpful and quick to respond. Thanks again for all your help!!”
Village of Deerfield, IL
Assistant to the DPW
“The Village of Deerfield implemented the BSI Online Program in 2013 and has already seen positive results. We have seen an increase in reported backflow devices, as well as an increase in compliance by property owners. After the initial learning curve of the software by the staff and the new requirements for the testers, the process flows smoothly. Staff hours dealing with backflow devices has drastically been reduced allowing staff to concentrate on other projects. The cost-benefit to the Village has been immense.”
Meadville Area Water Authority, PA
“We are pleased with the BSI staff, reporting system and the ability to send customized letters. With the technology of BSI our backflow program meets state regulations and our customer service staff has not increased.”
Hear What Our Testers Have To Say!
“Our city in Arizona registers the backflow testing results with BSI online. The many services that BSI provides for testers are extremely convenient, efficient, and useful. BSI has great customer service and the response time, whether being contacted by phone or email is extremely timely. I appreciate the email reminders that are sent to the testing company regarding upcoming backflow device testing due dates which allows for us to better service our clients. The BSI Online website is thoughtfully designed and very user friendly allowing for quick registering of test results. Then those results and receipts are almost instantly sent to the testers email inbox.
Every interaction I have had with BSI, either on the telephone or via email have been very pleasant. The CSRs really know their jobs and it seems like they enjoy working for that company.”
Laura, TCR Rooter & Plumbing Repair
“BSI has done an excellent job at administering the [backflow] program. From the friendly receptionist to the ladies in customer service, I am impressed.”
Gary A, Owner, Gary Austin Backflow Service
“I’ve been logging in for a while now, I believe since the inception of the on-line system and should comment that it is: simple to use, nearly fool proof, user friendly, convenient and rarely unavailable which makes it highly conducive for a fast service-producing office. I plug in my CCN#, confirm my client & devices, input test date, results, check out (BSI accepts AMEX- yay!) and within a couple minutes I can print my results and send my invoice & results to the client. I like being able to look back on past tests & ahead on what tests are near due to be performed, so I like the tracking/archive method.”
Nicole, S&B Plumbing
“It has been my privilege to work with BSI for the last four + years…… When we had initial questions, Brad with BSI went out of his way to come by our office to work with me and ensure we were comfortable with using the system. I have always been treated with kindness and respect, and if I leave a message I can always be sure that someone will call me back.”
Mary W, Rainmakers Irrigation & Maintenance, Co. LLC
“I believe the system is very user friendly and takes a matter of a minute or 2 to enter the information. I also must say that when I am in need of a ccn number, I have always gotten a response in a very timely manner. “
Mary C, Morning Dew Landscaping, Inc
City of Denison, TX
“Personally I think it was the best move the City of Denison made by using BSI (Backflow Solutions Inc) for tracking our backflow tests.
The customer service is great, always available and friendly. When I explained that I needed help, because TCEQ was coming in for an audit, They there to help us get the reports we needed and offered to help with TCEQ questions. We survived our audit! I have dealt with Michelle B. many times by phone and email and always get a quick and friendly response. The BSI handout of instructions for the backflow testers was a big help!”
Indian River County, FL
IRCU Operations Manager
“We have been with BSI for almost three years and are extremely happy with the program. IRCU’s has only received positive feedback of the program and its easy online submittal process. The use of the BSI Online services has made all our staff involved with the backflow program’s job much less complicated.”
Lee County, FL
“…..using BSI Online will save us considerable staff time, as we have a large number of backflow devices in our County that had been manually tracked by staff as well as time and postage in the notification processes to the property owners/managers..”
City of Littlefield, TX
“I have struggled with meeting the stringent requirements placed on water purveyors by regulatory agencies. The very important matter of backflow prevention has historically been an unachievable goal requiring a serious increase in, budget breaking manpower. BSI provided a quick and easy solution to our problem with a very knowledgeable staff and an affordable product. In addition, testing companies have commented that the system is easy to use.”
City of Cleveland, OH
“BSI has the top software that’s out there for this [backflow] program, nationwide.”
Do you need help with your backflow management? Call 1.800.414.4990 today!