Testimonials - Backflow Solutions, Inc.

Partner Testimonials

Read below what clients and testers have to say about BSI Online’s cloud based backflow data management solution and service!

Backflow Solutions

4.8

Based on 83 reviews

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easy to use. and great company to reach out to for any of your backflow questions.

Chad Aschmann

1700615931

Starting to really enjoy not having to deal with multiple forms and always being concerned with the lack of confidence in the postal service.

Don Luckett

1699998257

BSI makes it pretty simple to track assemblies enter backflow testing reports.

Jeremy Faris

1699980321

BSI is a simple application to use easy to log into and enter your information. Great Job

Albert Huber

1699976249

Shanna McBroom

1699974290

Adarian Negus

1698954271

This is a great system easy to submit reports and notices when up coming test are due this is the best manageable system I ever used

Randy Storey

1694993361

I have always had a great experience with BSI Online. Both Wendy Olderskog and Lynelle Arsenault have always been friendly and professional. They always reply in a timely manner and are always helpful. Thanks so much for the great customer service!

Brad Ansley

1694622791

We really enjoy how easy it is to navigate the online forms to submit new test results, edit device info, and even replace assembiles in some municipalities. The best of all is the Customer Service! When we have a question about the details for a new client, the customer service department works hand in hand with us to make sure that all of details are correct. Everyone is very friendly on the phone and seem to be dedicated to purpose of providing the Backflow Technician with any potentially helpful information.

Conrad Cobb

1694622217

These folks need to get their testing page fixed! Will change rating after they fix problems with ccn id.

Zaffer Zeffer

1693083823

The BSI system is not hard to navigate, but just like the other systems it makes you click on the radio buttons for Closed Tight or Leaked. If the PSID value is not zero (0.0) then it is Closed Tight. if it is 0.0 then it is Leaked. There is no other reason that Leaked would be selected. These buttons should automatically be selected by the program. Thank you, jack Redwood Backflow

Jack Allenfort

1692835883

Makes testing, reference and tester/tool tracking so much easier. More AHJs need to get off the trolley and on the train.

Klayton Collier

1692306095

Of all the online backflow reporting portals, BSI's website is the most user-friendly. The reminder notifications are helpful and the customer service is responsive and reliable.

David Ariano

1692206980

Romy Peretz

1692200017

Easy to submit tests and if you need assistance finding customer info the staff are responsive and knowledgeable! Best regards 😁

Russell Dillard

1692199275

So did you buy the place or what are ya gonna jack prices up like ya do every year on the backflows

Dawn Trubach

1691103101

Brian Walton

1690405594

BSI Online is a joke. I have been testing backflow preventers for 30 years and I have never had so much hassle submitting a report to a utility than what I experienced this year trying to go through BSI Online. I also detest the approach BSI Online takes. They sell their service to a utility and make money that way, then they charge the tester to submit the report and will not accept the report or allow it to go to the utility until the tester creates an account with them and they receive payment via a credit or debit card attached to their company. I DO NOT APPROVE OF BSI ONLINE NEITHER ENDORSE THEM! If I could leave a minus five stars, I would. I also suspect this review will not be posted.

Reeford Cagle

1689363700

Very helpful people and user friendly

1689280542

1689278699

1689271715

1689265057

BSI Customer service is the best I’ve seen and very responsive. Web access is very user-friendly and easy to understand.

G Purcell

1688595090

j garrow

1686927991

Very easy to use, a very nice costume service

Giovanni Portelli

1686860569

Troy Limerick

1686848925

Quick and responsive. This is our favorite certification company some of the villages we test in utilize!Thank you!-Kristina

Allan E Power Plumbing

1686844728

Love the online test filling and the staff is always very helpful when I call. Great job guys!!!

Ed Brooker

1686843040

Great place to live - people are great folks. Very nice housing area.Camden, SC is a great place to live. 3 hrs from Myrtle Beach and 25 mins from Columbia, SC

South Haven

1686842737

I love using BSI as a point of submitting Backlfows, everyone is so helpful and kind !!!

SUZ GIDLEY

1686841831

I LIKE TO USE THIS SITE. EASY TO NAVIGATE, SUBMIT REPORTS, ADD OUR TECHNICIANS, TEST KITS RENEWALS.

Juanito Ong

1686766498

BSI Online is so easy to use to when reporting backflow tests. Their tech support has never failed to reply to my emails in a timely manner!

Cynthia Barefoot

1684778984

BSI is easy to use and let's the City of Wilton Manors be on top of their Backflow inspections. Keep up the GREAT work BSI.

Maludi Weeks

1684766011

The format is easy to use and customer service is top notch!

Bryon Robb

1684516763

As a tester and end user of the BSI Platform I will say that I really like the ease of use. When I'm called to test a device, I really like it that as soon as I'm done with the test and back at the office, it only takes a minute to enter the result and soon thereafter, I get an email with the test report that I can email to my client. It works really well IMHO. Keep up the good work BSI!

Hector Alanis

1684513736

Easy peasy!

Jamie Owen

1684512893

Have been using BSI for some years now. The program they have is awesome. Makes it easy for me to submit all of our test digital.Thanks for all the hard work that y’all do.

Jeff Bell

1684512609

BSI online filing is so easy to use and makes entering results so quick and effortless.

Sheryl Behm

1684512422

Lauren Tysse

1684512287

Very easy process. Excellent customer Service!! Thanks

Dave Faulkner

1683171092

So easy to enter test results

Mike Herbert

1683127304

The most user friendly portal to submit results, from printing reports to paying fees online. And their staff are always very helpful and knowledgeable. The turn around time to any questions or inquiries on devices are same day. Great feature with annual notifications as last tester, keeps us in touch with our customers and keep them up to date.

Mariangela DiSilvestro

1683088080

Easy to use program and very professional!

Deanna Priddy

1683072116

Nolte and Sons Lawn and Irrigation

1683059146

Accurate and easy to use .

Golani 13 93

1683058966

Andre Anderson

1683058852

Sonshine Jacobsen

1683057259

BSI does a great job and provides a detailed portal for our technicians to upload reports plus tracking our test equipment.

James Moore

1683056664

I own a plumbing company specializing in testing backflows. I deal with BSI on a daily basis. They are friendly, great to work with and respond quickly.

Bryan Wilhelmi

1681993413

The Online Portal is rather good, makes it simple and easy. But when your IMBL doesn't get loaded and you have to reach out to customer service....good luck. It's been over a week now and we can't use BSI online, over a week since we sent in our updated and renewed Business License. Nice email about celebrating Woman's History Month though....how about honoring that with a little work ethic?I originally sent it to the email below, and another one this morning. Almost 10 days to update something I could most likely do myself in settings. If it's going to take weeks to update something as simple as a Business License please give your customers permission to do it themselves.

Bryan Whincup

1679669170

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City of Angola, IN

Water Superintendent

“The city of Angola has partnered with BSI this past year. Their team did an awesome job of not only coaching myself through the process, but was able to train contractors on how to use the web based system.

BSI has relieved the city of a large job of keeping track and updating data at a very low cost to the city. Their personnel have always responded quickly to the city and our customers. BSI has done a great job making the web site easy to use for all that are involved.”

Town of Highland, IN

“I would like to thank your company for saving me numerous hours of not having to track, send out letters and all the money for postage. It’s freed me up to do several more duties. I would recommend BSI for your company for anyone looking to have their program run by a private contractor.”

Placer County Water Agency, CA

Water Quality Support Technician

“You and your team are INCREDIBLE! Thank you so much for working with us to run reports and modify our database to fit our needs. Your flexibility and assistance is greatly appreciated and so helpful to our daily work. This report info is exactly what we needed to complete our annual reporting to the State.

Thanks again Katie to you and your team!”

Village of Downers Grove, IL

Water Manager

“…I was amazed with how easy this program (BSI Online) was to set up…..I was really excited about this program and now that we have been using it for a while I can finally eliminate the paper record filing system we had… I am also impressed with the BSI staff and their knowledge and expertise in all aspects of backflow prevention/cross-connection control…”

Granbury, Texas mentions how every water purveyor should use BSI Online

Northern Illinois Backflow

“The website is very user friendly and helps eliminate any typing mistakes.”

“It is helpful to enter multiple test reports for various sites and separate the receipt by addresses.”

“The format is incredibly superior to competitor websites.”

“The search function is easy to navigate when locating devices or serial numbers.”

“The customer service is excellent. The staff is friendly, courteous, and polite.”

Troy Life & Fire Safety, British Columbia

“Thanks for all your help. I really wish everyone was on BSI as it makes everything so easy for us to report. I can add it to your system and get the pass results within minutes so I can send to the customer for their peace of mind. Also if I am ever in doubt on the serial number (if I can’t read the techs writing) there is a record on your site right at my fingertips. Less chance of reports going missing if they need to be mailed. It’s a really efficient system. I really enjoy working with you as you are always so helpful and quick to respond. Thanks again for all your help!!”

Village of Deerfield, IL

Assistant to the DPW

“The Village of Deerfield implemented the BSI Online Program in 2013 and has already seen positive results. We have seen an increase in reported backflow devices, as well as an increase in compliance by property owners. After the initial learning curve of the software by the staff and the new requirements for the testers, the process flows smoothly. Staff hours dealing with backflow devices has drastically been reduced allowing staff to concentrate on other projects. The cost-benefit to the Village has been immense.”

Meadville Area Water Authority, PA

Project Manager

“We are pleased with the BSI staff, reporting system and the ability to send customized letters. With the technology of BSI our backflow program meets state regulations and our customer service staff has not increased.”

Hear What Our Testers Have To Say!

“Our city in Arizona registers the backflow testing results with BSI online. The many services that BSI provides for testers are extremely convenient, efficient, and useful. BSI has great customer service and the response time, whether being contacted by phone or email is extremely timely. I appreciate the email reminders that are sent to the testing company regarding upcoming backflow device testing due dates which allows for us to better service our clients. The BSI Online website is thoughtfully designed and very user friendly allowing for quick registering of test results. Then those results and receipts are almost instantly sent to the testers email inbox.

Every interaction I have had with BSI, either on the telephone or via email have been very pleasant. The CSRs really know their jobs and it seems like they enjoy working for that company.”

Laura, TCR Rooter & Plumbing Repair

“I believe the system is very user friendly and takes a matter of a minute or 2 to enter the information. I also must say that when I am in need of a ccn number, I have always gotten a response in a very timely manner. “

Mary C, Morning Dew Landscaping, Inc

“I’ve been logging in for a while now, I believe since the inception of the on-line system and should comment that it is: simple to use, nearly fool proof, user friendly, convenient and rarely unavailable which makes it highly conducive for a fast service-producing office. I plug in my CCN#, confirm my client & devices, input test date, results, check out (BSI accepts AMEX- yay!) and within a couple minutes I can print my results and send my invoice & results to the client. I like being able to look back on past tests & ahead on what tests are near due to be performed, so I like the tracking/archive method.”

Nicole, S&B Plumbing

“BSI has done an excellent job at administering the [backflow] program. From the friendly receptionist to the ladies in customer service, I am impressed.”

Gary A, Owner, Gary Austin Backflow Service

“It has been my privilege to work with BSI for the last four + years…… When we had initial questions, Brad with BSI went out of his way to come by our office to work with me and ensure we were comfortable with using the system. I have always been treated with kindness and respect, and if I leave a message I can always be sure that someone will call me back.”

Mary W, Rainmakers Irrigation & Maintenance, Co. LLC

City of Denison, TX

Permit Tech

“Personally I think it was the best move the City of Denison made by using BSI (Backflow Solutions Inc) for tracking our backflow tests.

The customer service is great, always available and friendly. When I explained that I needed help, because TCEQ was coming in for an audit, They there to help us get the reports we needed and offered to help with TCEQ questions. We survived our audit! I have dealt with Michelle B. many times by phone and email and always get a quick and friendly response. The BSI handout of instructions for the backflow testers was a big help!”

Indian River County, FL

IRCU Operations Manager

“We have been with BSI for almost three years and are extremely happy with the program. IRCU’s has only received positive feedback of the program and its easy online submittal process. The use of the BSI Online services has made all our staff involved with the backflow program’s job much less complicated.”

Lee County, FL

Backflow Coordinator

“…..using BSI Online will save us considerable staff time, as we have a large number of backflow devices in our County that had been manually tracked by staff as well as time and postage in the notification processes to the property owners/managers..”

City of Littlefield, TX

Manager

“I have struggled with meeting the stringent requirements placed on water purveyors by regulatory agencies. The very important matter of backflow prevention has historically been an unachievable goal requiring a serious increase in, budget breaking manpower. BSI provided a quick and easy solution to our problem with a very knowledgeable staff and an affordable product. In addition, testing companies have commented that the system is easy to use.”

City of Cleveland, OH

Interim Commissioner

“BSI has the top software that’s out there for this [backflow] program, nationwide.”

Plumbing company applauds BSI's service as respectable

CONTACT US

Do you need help with your backflow management? Call 1.800.414.4990 today!