Partner Testimonials

Read below what clients and testers have to say about BSI Online’s cloud based backflow data management solution and service!

Backflow Solutions
Excellent
4.8
Based on 99 reviews
review us on
Our department joined BSI in November 2023. Tracking, permitting, colleting fee's, and ensuring devices were in compliance was a huge task for our small office and required a lot of staff time. Since we joined BSI it has been a great experience. From the time I was contacted and watched the demo through today, it has been a seamless transition. BSI staff are diligent, professional, and always willing to help. The website is easy to navigate and has great reporting features that make tracking very easy. I would recommend BSI to anyone!
Response from the owner: Thank you for the kind 5-star review and thoughtful words, Jerry! You and your team are valued members of the BSI Community. I will personally mail an appreciation gift your way on behalf of BSI Online!-Morgan C. Marketing Manager
Worst company ever read 10 dual check backflow devices submitted forms ,money was with drawn from my checking account and received receipts .Then the wonderful bright intelligent brianiacs at bsi send a email to all my customers saying there water will be shut off due to not getting testing done.Makes all plumbing companies that do this work look incompetent by getting phone calls from aggravated customers telling you that you ripped them off
Response from the owner: Shaun - We apologize for any inconvenience the above issue may have caused you and your customers. If you want to reach out to bsionline@backflow.com for assistance - we can look into the issue further for you. Again, on behalf of BSI Online, I apologize for any headache this might have caused. -Melissa J., Director of Marketing
Extremely responsive, friendly and professional service.The products they offer are intuitive, flexible and are always improving based on the industry needs. Great team!
Response from the owner: Thank you for the kind 5-star review and thoughtful words, Damen! Thank you for being a valued member of the BSI Community.
Top notch service - best in the business!
Response from the owner: Thank you for the kind 5-star review and thoughtful words, Nasser! Thank you for being a valued member of the BSI Community.
I've been working with BSI Online since 2008 back when we were the 2nd or 3rd Utility in Ohio to use their services. At another Utility now, and switched to BSI Online in 2023 for our records management and they are still just as responsive and helpful as when they were starting out! Their services are well worth the money spent. It is easy to get a hold of our account manager for help and can provide knowledge and educational resources as well!
Response from the owner: Thank you for the kind and thoughtful words, Sandra! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
Response from the owner: Thank you for the 5-star review, Christy! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
BSI has been great. Everyone is so helpful when help is needed. If they can't answer your question, they will find out from someone that can and get back to you in a reasonable timely manner. Keep up the great work.
Response from the owner: Thank you for the kind and thoughtful words! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
We have been working with BSI for over ten years. We are very thankful to have them be part of our team.
Response from the owner: Thank you for the kind and thoughtful words! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
We really enjoy how easy it is to navigate the online forms to submit new test results, edit device info, and even replace assembiles in some municipalities. The best of all is the Customer Service! When we have a question about the details for a new client, the customer service department works hand in hand with us to make sure that all of details are correct. Everyone is very friendly on the phone and seem to be dedicated to purpose of providing the Backflow Technician with any potentially helpful information.
Response from the owner: Thank you for the kind and thoughtful words, Conrad! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
I have been working with BSI for my backflow prevention testing for the past 3 years and they have been nothing but phenomenal to work with. Our account manager, Donna, is always there to assist when needed. Could not recommend enough.
Response from the owner: Thank you for the kind and thoughtful words, Nick! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
BSI has been great helping us get our system in order
Response from the owner: Thank you for the kind and thoughtful words, Joseph! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
"BSI has been a fantastic company to work with for regulating our Cross Connection Control Program. The staff has gone above and beyond to ensure the health and safety of our community is paramount with their attention to detail in their data tracking. I can not say enough about their professionalism and their dedication to their clients." - Ryan Rivard, City of Rolling Meadows Public Works Department
Response from the owner: Thank you for the kind and thoughtful words, Ryan! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
Great service. Really helps keep track of backflow notices.
Response from the owner: Thank you for the kind and thoughtful words, Bob! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
BSI helps us keep track of who is compliant and who isn't. Thank you BSI - Thank you Daisy!
Response from the owner: Thank you for the kind and thoughtful words, Maludi! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
Response from the owner: Thank you for the 5-star review! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
BSI has helped organize our backflow program and keeps our program compliant! Vanessa is always there to help us at a drop of a hat. Definitely recommend!
Response from the owner: Thank you for the kind and thoughtful words, John! We will ship your BSI promotional item directly to you!
I have always had a great experience with BSI Online. Both Wendy and Carlee are very helpful, friendly and quick to respond. Thanks so much for the great customer service!
Response from the owner: Thank you for the kind and thoughtful words, Brad! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
Merry Christmas to you all. Thank you for all your help and support for many years of services.Happy New Year's to you all.Toni Douglass & Martin SandovalParagon Fire Protection
Response from the owner: Thank you for the kind holiday wishes, Toni! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
easy to use. and great company to reach out to for any of your backflow questions.
Response from the owner: Thank you for the kind and thoughtful words, Chad! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
Starting to really enjoy not having to deal with multiple forms and always being concerned with the lack of confidence in the postal service.
Response from the owner: Thank you for the kind and thoughtful words, Don! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
BSI makes it pretty simple to track assemblies enter backflow testing reports.
Response from the owner: Thank you for the thoughtful words, Jeremy! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
BSI is a simple application to use easy to log into and enter your information. Great Job
Response from the owner: Thank you for the kind and thoughtful words, Albert! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
Response from the owner: Thank you for the 5-star review, Adarian!
This is a great system easy to submit reports and notices when up coming test are due this is the best manageable system I ever used
Response from the owner: Thank you for the kind and thoughtful words, Randy! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
These folks need to get their testing page fixed! Will change rating after they fix problems with ccn id.
Response from the owner: Please reach out to marketing@backflow.com and we can try to troubleshoot your concern. Thank you!
The BSI system is not hard to navigate, but just like the other systems it makes you click on the radio buttons for Closed Tight or Leaked. If the PSID value is not zero (0.0) then it is Closed Tight. if it is 0.0 then it is Leaked. There is no other reason that Leaked would be selected. These buttons should automatically be selected by the program. Thank you, jack Redwood Backflow
Response from the owner: Hi Jack - thank you for reaching out and for your input. The reason the system (and most others) are setup like this, is because some State standards do not require a reading to be entered in, so, the user still has to tell us if the check valve is Closed Tight or if it Leaked. One shortcut on a desktop to make entering easier is after entering the value, pressing "Tab" and you'll see the radio button highlighted (press Tab twice to highlight "Leaked"). If you press "Space", it will fill in the radio button highlighted, and then, you can tab to the next box. I will most certainly pass this along to development to look into for future releases of the program though. Thank you, -MelissaDirector of Marketingmarketing@backflow.com
Makes testing, reference and tester/tool tracking so much easier. More AHJs need to get off the trolley and on the train.
Response from the owner: Thank you for the kind and thoughtful words! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
Of all the online backflow reporting portals, BSI's website is the most user-friendly. The reminder notifications are helpful and the customer service is responsive and reliable.
Response from the owner: Thank you for the kind and thoughtful words! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
Response from the owner: Thank you for the kind 5-star review! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
Easy to submit tests and if you need assistance finding customer info the staff are responsive and knowledgeable! Best regards 😁
Response from the owner: Thank you for the kind and thoughtful words! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
So did you buy the place or what are ya gonna jack prices up like ya do every year on the backflows
Response from the owner: Dawn – thank you reaching out to BSI Online. The price in Cleveland does escalate each year per the City of Cleveland’s ordinance. We did check our system and verified JT’s Complete Plumbing Service LLC has received our price increase notifications and opened them. Please contact bsionline@backflow.com, our Testing Company Customer Service if you need to update the email on the profile for the testing company, we would be more than happy to help you out!
Response from the owner: Thank you for the 5-star review, Brian! Please kindly reach out to marketing@backflow.com as we would love to connect and send you a BSI Swag Box!
BSI Online is a joke. I have been testing backflow preventers for 30 years and I have never had so much hassle submitting a report to a utility than what I experienced this year trying to go through BSI Online. I also detest the approach BSI Online takes. They sell their service to a utility and make money that way, then they charge the tester to submit the report and will not accept the report or allow it to go to the utility until the tester creates an account with them and they receive payment via a credit or debit card attached to their company. I DO NOT APPROVE OF BSI ONLINE NEITHER ENDORSE THEM! If I could leave a minus five stars, I would. I also suspect this review will not be posted.
Response from the owner: Reeford - thank you for taking the time to share your thoughts. Registration is free, but an account is required to submit test reports to the Water Purveyor. Part of our service is helping track testing credentials (license and test gauge calibrations). We do know BSI Online is a new process in Sevierville, but we have an entire Testing Company Support Team ready to assist and can answer any questions you may have moving forward. We do look forward to working with you and the testing community in Tennessee. -Melissa, Director of Marketing
Very helpful people and user friendly
Response from the owner: Thank you for the thoughtful words and 5-star review! Please kindly reach out to marketing@backflow.com as we would love to connect and send you a BSI Swag Box!
Response from the owner: Thank you for the 5-star review! Please kindly reach out to marketing@backflow.com as we would love to connect and send you a BSI Swag Box!
Response from the owner: Thank you for the 5-star review! Please kindly reach out to marketing@backflow.com as we would love to connect and send you a BSI Swag Box!
Response from the owner: Thank you for the 5-star review! Please kindly reach out to marketing@backflow.com as we would love to connect and send you a BSI Swag Box!
BSI Customer service is the best I’ve seen and very responsive. Web access is very user-friendly and easy to understand.
Response from the owner: Thank you for the kind and thoughtful words! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
Very easy to use, a very nice costume service
Response from the owner: Thank you for the kind and thoughtful words, Giovanni! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
Response from the owner: Thank you for the 5-star review! Please kindly reach out to marketing@backflow.com as we would love to connect and send you a BSI Swag Box!
Quick and responsive. This is our favorite certification company some of the villages we test in utilize!Thank you!-Kristina
Response from the owner: Thank you for the kind and thoughtful words, Kristina! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
Love the online test filling and the staff is always very helpful when I call. Great job guys!!!
Response from the owner: Thank you for the kind and thoughtful words, Ed! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
Great place to live - people are great folks. Very nice housing area.Camden, SC is a great place to live. 3 hrs from Myrtle Beach and 25 mins from Columbia, SC
I love using BSI as a point of submitting Backlfows, everyone is so helpful and kind !!!
Response from the owner: Thank you for the kind and thoughtful words! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
I LIKE TO USE THIS SITE. EASY TO NAVIGATE, SUBMIT REPORTS, ADD OUR TECHNICIANS, TEST KITS RENEWALS.
Response from the owner: Thank you for the kind words, Juanito! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
BSI Online is so easy to use to when reporting backflow tests. Their tech support has never failed to reply to my emails in a timely manner!
Response from the owner: Thank you for the kind and thoughtful words, Cynthia! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
BSI is easy to use and let's the City of Wilton Manors be on top of their Backflow inspections. Keep up the GREAT work BSI.
Response from the owner: Thank you for the kind and thoughtful words, Maludi! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
The format is easy to use and customer service is top notch!
Response from the owner: Thank you for the kind and thoughtful words, Bryon! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
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Granbury, Texas mentions how every water purveyor should use BSI Online

Hear What Our Testers Have To Say!

“BSI has done an excellent job at administering the [backflow] program. From the friendly receptionist to the ladies in customer service, I am impressed.”

Gary A, Owner, Gary Austin Backflow Service

“It has been my privilege to work with BSI for the last four + years…… When we had initial questions, Brad with BSI went out of his way to come by our office to work with me and ensure we were comfortable with using the system. I have always been treated with kindness and respect, and if I leave a message I can always be sure that someone will call me back.”

Mary W, Rainmakers Irrigation & Maintenance, Co. LLC

“I’ve been logging in for a while now, I believe since the inception of the on-line system and should comment that it is: simple to use, nearly fool proof, user friendly, convenient and rarely unavailable which makes it highly conducive for a fast service-producing office. I plug in my CCN#, confirm my client & devices, input test date, results, check out (BSI accepts AMEX- yay!) and within a couple minutes I can print my results and send my invoice & results to the client. I like being able to look back on past tests & ahead on what tests are near due to be performed, so I like the tracking/archive method.”

Nicole, S&B Plumbing

“I believe the system is very user friendly and takes a matter of a minute or 2 to enter the information.  I also must say that when I am in need of a ccn number, I have always gotten a response in a very timely manner. “

Mary C, Morning Dew Landscaping, Inc

“Our city in Arizona registers the backflow testing results with BSI online.  The many services that BSI provides for testers are extremely convenient, efficient, and useful.  BSI has great customer service and the response time, whether being contacted by phone or email is extremely timely.  I appreciate the email reminders that are sent to the testing company regarding upcoming backflow device testing due dates which allows for us to better service our clients.  The BSI Online website is thoughtfully designed and very user friendly allowing for quick registering of test results.   Then those results and receipts are almost instantly sent to the testers email inbox.

Every interaction I have had with BSI, either on the telephone or via email have been very pleasant. The CSRs really know their jobs and it seems like they enjoy working for that company.”

Laura, TCR Rooter & Plumbing Repair
Plumbing company applauds BSI's service as respectable

CONTACT US

Do you need help with your backflow management? Call 1.800.414.4990 today!

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