Additional Services

Cross-Connection Mail Surveys

Whether you need complete turn key service or just guidance, we can help you complete your cross-connection control mail survey and identify the potential hazards in your waste water system.


We have a full staff of licensed cross-connection control inspectors that can help identify and eliminate any unprotected cross-connections in your water system.

FOG Management

The EPA suggests a program be in place to help prevent the introduction of pollutants into a POTW that will interfere with operation, pass through the wastewater treatment plants and improve water conditions for communities. Utilizing BSI’s FOG data management program includes a multitude of features to help protect your wastewater system: 


BSI will streamline your FOG processes, making your program much more efficient. Simply provide BSI with an initial inventory of your FSEs (Food Service Establishment) and their grease trap/interceptors.  


BSI will send a notification to FSEs informing them of the hauling schedule for the year. These notifications are customizable with your logo and text, based on your requirements or code. Depending on your need, more notifications can be sent for an additional cost.  


FSE’s or haulers can enter our site to log the manifest information electronically….no more receiving reports on paper! BSI never purges your data, so you are always available to view manifests on your FOG portal for any address in your inventory.


This includes personalized, secure, multi-user access to all hauling manifests with real-time data. Once logged in, the user can search, sort, and export any data into an Excel file. Non-compliant facilities can also be viewed in real-time. 


BSI’s website is adaptable to any device. This makes it extremely easy to access your FOG Program from anywhere, whether you are out in the field for an inspection, or at your desk, your data is available at your fingertips! 


We are industry professionals in seamlessly and efficiently conducting backflow/cross-connection inspections in various States and Provinces. Over the last 30 years, we have performed over 30,000 backflow inspections all over North America; from California to Florida, all the way up to Canada. We offer a full consultation service for the entire process of inspections including initial notifications, physical inspection recommendations, and potential remediation actions for the Water Purveyor. BSI serves as an excellent alternative to hiring a staff of inspectors internally. When working with BSI you can expect expert project coordination, licensed inspectors, customer service and support for all water customer inquiries, notification and documentation of each property, as well as reports generated for you at the end of the inspection project. Leading our inspection efforts is Jody Hill, Director of Field Operations with BSI Online with over 30 years of experience. 

Expert project coordinator and licensed instructor

Customer service and support for water customer inquiries

Notification and documentation of each property

Reports generated at the end of the inspection project

Mail Surveys

BSI offers a wide range of mail survey options, enabling us to assist you with any budget you have. We offer guidance all the way to complete turn-key service to help you complete your cross-connection mail survey efficiently and effectively. Our mail survey options ensure that you are identifying potential cross-connections and backflows in the field that you may not know about. Check out our options below: 

Option 1

Option 2

Option 3

All Inclusive

This option handles the entire mail survey process from start to finish. BSI covers all costs (material, postage, and labor) and performs all the clerical work needed for a successful project, including sending a survey cover letter and establishing a web portal for responses. We will also catalog all your results and create a comprehensive report upon completion of your all-inclusive mail survey project.


We will consult you in the distribution of your cross-connection control mail surveys. This option includes: providing our templates for survey letters (but the water purveyor prints and sends), our web portal for responses, all results cataloged by BSI, and a comprehensive report delivered upon project completion. This option allows you to perform your survey requirements with the expert assistance of BSI and keep your budget intact!

Web Portal Only / Consulting

This is our cost-saving method. BSI will consult and guide you on distribution and cross–connection control surveys. This option includes: providing our templates, establishing a web portal to collect responses (but all responses are forwarded to the water purveyor to catalog), and creating your own report.

Ready to contact us about an additional service?

Final and Failed Notices

When you are a BSI Online tracking customer, we can automate a Failed or additional Final notice for your program through the BSI system. These are additional automated notices along with the two we automatically send for water purveyors. The third notice informs properties and devices of a Failed device and/or provides additional notice to get their devices tested. Automating additional notices gives you, the water purveyor, more time to perform other activities for your department instead of administrative mailing tasks.  By utilizing BSI Online to automatically generate all your additional notices, you will have more time to focus on non-compliant devices and/or properties. Automating the additional notices can free up your time to field verify the information in the tracking solution, examine those failed assemblies in person, and connect with final notice properties regarding the importance of ensuring their backflow is tested on time.