How Do I Increase My Backflow Compliance? 

One question we get asked frequently, is “how do I increase my backflow testing compliance?”. We have compiled a list of the most frequent ways other water purveyors have increased compliance:

• Do you have an ordinance or bylaw? Check to make sure you do or do not. This will inform you on what compliance for your area specifically is.  This is critical to ensuring the program has a strong back bone and structure.
• Introduce a public education campaign on backflow & cross-connection via website, social media, and mail pieces.
• Provide documentation on State/Provincial rules & regulations for water customers to find easily on the website or reference them in your notification letters.
• During the permitting or building process, ensure information is given about getting the newly installed device in your backflow management program and tested.
• During new water account setup, insert or provide via email an informational/educational handout about backflow/cross-connection.

• Allocate staff to perform field verification of properties. Inspections are a great way to ensure you have an accurate inventory of devices in your jurisdiction, meet property owners and explain backflow/cross-connection in person.
• Allocate staff to enforcement follow up including: generating and sending additional communications (phone calls, emails, door tags, etc.).

BSI Online was created to help increase backflow compliance, incentivize backflow testing, and make efficient backflow program administration, while saving you time, energy, and money. Our cloud based data management program offers safe and reliable online test submittal, real-time reports/dashboards, and the support of BSI customer service, which can help you get the most out of your backflow management program and increase your compliance quickly, with minimal effort on your end.

Let’s face it, who wants to spend hours of time tediously filing away paperwork for all your backflow devices? If that doesn’t sound like fun to you, you’re in luck. One of the features BSI Online offers is online test submittal which streamlines the process for both testers and purveyors making it simple for testers to upload the results of the test and immediately see if that device passed or failed. The ability to submit tests online right from the testing location is one of the core aspects of modern backflow program management and ensures that accurate results can be submitted with ease. By submitting right away you are avoiding any miscommunication or misinformation that can sometimes occur when you or testers wait to submit your tests. This online testing portal is accessible to both testers and purveyors, with multiple checks and balances along the way so that the only thing your testers have to focus on is the test itself. Removing excess steps and obstacles creates a simple and straightforward experience for everyone involved which will ultimately increase your backflow compliance.

As the industry and technology advances, so should your test submittal times! BSI Online’s data can be seen within SECONDS of submission. Yes, you read that right, seconds. For an easy implementation process, BSI will construct your backflow tracking database and mail all backflow assembly test due notifications. All test reports are filed electronically by the backflow assembly tester via BSI Online. The tester pays a $15.95 filing fee for each report. BSI Online offers absolute custom reporting, this means the Water Purveyor has full control of its backflow program management with 24/7 access and custom, real-time reports. Increase your backflow compliance on a much faster scale than ever before as you leave behind paper filing and embrace automation!

BSI prides itself for its customer service assistance, this means complete customer service with live customer service representatives. Our client support is simply unmatched. BSI has 50+ staff members ready to assist Water Purveyors, Tester, and Water Customers with inquiries about backflow program management. We fully understand how hard and daunting it can be to set up an entire backflow management program, which is why we want to make the process as easy as possible. When you sign up for our cloud based solution, BSI will assign you a specific account manager and direct you to knowledgeable customer support, so you are always speaking with a live person in real-time. Our customer service team goes above and beyond to make sure testers and purveyors always are informed on any questions they might have, and want you to be able to operate your program as optimally as possible so you can increase backflow compliance and decrease the amount of work you have to do!