Here in Customer Service, we are pushing through the transition with 3.0 and gearing up for irrigation season ???? Our customer service team certainly earned their paychecks over the past few weeks, lol. I am grateful and proud of each of them. Between learning the new program in a short time, their patience on long phone calls with the testers looking for a run through of 3.0, being punching bags for testers who preferred the old system & just call to complain, troubleshooting issues to determine whether things are user error or legitimate issues & bringing them to management’s attention…. I could not have asked for a better team to be here when 3.0 finally rolled out! We are even starting to get some compliments from companies telling us how much they love the new system! As expected, we knew there would be issues or bugs that pop up, and when they did, Brian was/is there to the rescue! That man has been a Godsend – thank you Brian! 

Sales Team has had the highest January and February meetings on company record – with over 80 meetings booked during the first quarter of this year! Special kudos to our research specialist Liz for her initiative with prospecting new leads/accounts. Kudos and thanks to Sam, Vicky, and Kinsley for their hard work and flexibility with quickly adapting to our new demo process for V3, raking in the meetings to keep us all busy, and following up with prospective clients to bring more onboard with BSI in 2024. Best sales team in the industry!

Additional kudos to Marketing – the improvements to website SEO, sales resources, promotion of google reviews and testimonials, ads, and eblasts to prospective clients has played a significant role in the success of the sales team, with many meetings being booked directly from our website! With 6 of our 22 new clients (almost 30%!), the initial contact and/or meeting came directly from marketing efforts.

Huge thank you to our Account Management and Customer Service teams for continuously maintaining positive relationships with our stakeholders. We have already had several referrals come through this year. Additionally, 7 of our 22 new clients initially called or emailed BSI Customer Service with interest in our services. Every person in this company plays a huge role is our success and it does not go unnoticed! Although your roles may not have “sales” in the title, it is truly every single person who responds to emails, answers phone calls, and provides any type of support that is a face and voice for our company…and you are continually selling current clients, testers, and water customers on why BSI is the best in the biz! Thank you all for your dedication and hard work.