The True Cost of an Unorganized Backflow/Cross-Connection Control Program for Water Purveyors and Municipalities

Backflow/cross-connection control programs rarely fail spontaneously. Crucial elements are often overlooked, such as a missed test, an outdated spreadsheet, or a testing reminder that was never sent to the customer. Over time, these gaps compound into larger problems, including compliance issues, staff frustration, and service disruption.

Manual backflow management often appears sufficient on the surface, but water purveyors and municipalities are juggling paper records, test reports, tracking tester licenses/credentials, attending to water customer inquiries, and piecing together compliance data from multiple sources. That manual time adds up quickly, and so does regulatory non-compliance!

The true cost of an unorganized cross-connection control program is not just financial; it is time away from enforcement, up-to-date reporting, and proactive system protection. This inevitably leads to staff burnout and uncertainty when audits come around.

An organized backflow program provides water systems clarity, confidence, and compliance. Knowing where each device stands at the click of a button, who tested it with accurate credentials, and which devices require attention allows organizations to work smarter, not harder. BSI saves water purveyors time, energy, and money!

The Administrative Burden of Managing a Cross-Connection Control Program

Municipalities and water utilities are mandated by the EPA (Environmental Protection Agency) to maintain records of backflow assemblies… requiring constant administrative management.

Administratively, an employee must track each device, send testing reminders, handle inquiries from water customers, and follow up when reports are missing or incomplete.

When these tasks are stored in inboxes, filing cabinets, and spreadsheets, programs depend on memory and individual manual effort. If one piece to this crucial puzzle is missing, the entire program crumbles! Important details fall through the cracks, not due to lack of care, but because the system relies too heavily on them.

BSI Online’s backflow management tools are designed to take the routine burden off your team. Centralized records, automated reminders, and real-time reporting turn an unorganized process into an efficient one.

How Partnering with BSI Online Changes Everything

Backflow management makes sense when automation meets seamless integration. BSI Online was built specifically for water purveyors, municipalities, and organizations that are tired of manually tracking data and reacting to problems after they surface.

Rather than manually checking which devices are overdue, which testers still need to submit reports, or creating compliance reports, choose BSI Online. Our cloud-based service and system provides, at a glance, a clear, real-time view of your entire program in one central dashboard. Notifications are sent on your behalf automatically, testers enter test reports directly into the system, and records stay organized in one place. As a result, your team can eliminate hours spent tracking data and focus on enforcement, custom reporting, and system protection.

YOU own the data; we simply manage it. BSI does not replace your role; we support it! The result: fewer administrative tasks, greater control, and an efficient backflow program.

Benefits of an Organized Cross-Connection Control Program

An organized backflow program creates visibility within the user interface, program enhancements, added features, and increased security measures… all within the BSI Online dashboard!

BSI will construct your backflow tracking database and mail all notifications for backflow assembly tests. We also provide stakeholder support to you, your water customers, and your testing community.

Are you compliant with your State/Provincial backflow program mandates? 1,000+ water systems utilize BSI Online to create their annual reports: pre-populated and custom reports available in the user interface!

Confidence and Compliance are Key

Compliance is imperative to a successful CCC program, but peace of mind is also important! An organized backflow program reduces surprises and supports the core mission of protecting clean potable water.

Are you responsible for managing a backflow program and ensuring compliance with required reports? Does your backflow program data live on spreadsheets and in paper test reports? Schedule a demo today to see how BSI Online can streamline your processes!