Preparing Your
Cross-Connection Control Program
for Summer Demand

Backflow and cross-connection control programs do not operate at the same pace all year-round. As temperatures rise and water use increases, pressure on your program intensifies. Irrigation systems are running overtime, testing activity accelerates, and customer communication picks up. What felt manageable in early spring can quickly become difficult to control without the right structure in place during busy irrigation season.

Irrigation season is the time when many programs begin to feel the strain of increased responsibility – volume increases faster than the system supporting it. Manual tracking methods that have worked in quieter months begin to slow and weigh on the CCC program. Reports take much longer to process, follow-ups require more manual effort, and visibility into compliance becomes less clear when it matters most.

If a backflow program is behind as May approaches, that gap tends to widen as activity increases. A delayed report turns into a backlog. A missed follow-up becomes a compliance issue. A lack of visibility creates uncertainty across the entire program. At that point, the staff is no longer managing the program; they are playing catch-up.

Preparing for summer months is not just scheduling tests; it is ensuring the entire compliance process can handle increased demand. This means having clear visibility into device status, consistent communication with water customers, and a reliable way to track test reports as they are submitted. Without proper structure, even a high volume of completed tests does not guarantee compliance.

Data visibility is essential during irrigation season. As the workload increases, teams must know exactly where data stands without searching for answers. Which devices are due now? Which reports have been submitted? Which properties require follow-up? When that information is easy to access and verify, decisions happen seamlessly, and the program stays on track.

BSI Online supports this initiative by consolidating the entire backflow program into a single, centralized system. Devices, reports, tester activity, and communications are visible in real time through a single dashboard. Notification letters are automatically sent and tracked, eliminating uncertainty about customer outreach. Testers submit reports directly to our online, cloud-based platform, reducing delays and keeping data current. Rather than piecing together information from multiple sources, your team always has a clear, up-to-date view of the program.

The goal during the busy summer months is not to eliminate the workload, but to make that workload manageable. When a program is structured and visible, work flows steadily rather than piling up. Staff spend less time tracking information and more time focusing on enforcement, inspections, and system protection.

May is the time to note whether your current program and manual processes can handle irrigation season. If your program already feels reactive, the added demand of summer months will only heighten that pressure. With the right system in place, increased activity does not have to mean increased stress.

Contact us today or schedule a demo of BSI Online to see how a BSI Online can help your program stay ahead this summer. Once the busy season is in full swing, making changes becomes difficult. The strongest programs are not built during peak demand. They are prepared before it begins.