Work with Us!
Our Mission
We aim to simplify cross-connection/backflow program management and administration with the latest technologies, unmatched customer service, and field expertise to save our water purveyors time, energy and money.
Our Values
B
Boldness – To always demonstrate commitment, determination, and competitiveness. To always challenge the status quo to propel our industry and ourselves, forward.
S
Support – With each interaction, whether that be with customers, testers, or employees, we aim to listen, understand, and then, if necessary, solve any problems with care, knowledge, and expertise.
I
Innovation – We invent, re-invent, and seek to always do better within our company, our products, our solutions, and our services.
Stay Healthy
Health, dental, vision, disability, & life insurance.
Save for the Future
401k with a company match
Level Up
Professional development courses
Flexibility
Work from home options available
Open Positions
Customer Service Representative
Our customer service representatives assist our clients’ stakeholders daily. They interact via phone, email, and our proprietary system to numerous backflow questions/inquiries. Proactive ideas and communication is highly valued.
Responsibilities:
- Assist a wide range of customers and clients with general queries from multiple channels: phone, email, fax
- Research accounts to determine geographic location and identify internal issues
- Perform daily data entry, so computer proficiency is a must
- Ability to take detailed notes for follow-up and documentation
- Communicate and collaborate with your team members to solve problems
- Most importantly, deliver exceptional service and support to stakeholders
Education/Experience/Skills:
- Bachelor’s Degree strongly preferred (or equivalent experience in customer service or marketing)
- You have high energy with a sense of urgency to accomplish tasks
- You have a strong work ethic
- You have a desire to both learn and to be self-motivated
- You have patience with clients and understand the need to be calm and friendly
- Proficiency in other languages (French or Spanish)
What we are looking for in a candidate.
Organized
Driven
Self-starter
Critical Thinker
Strong Relationship Builder
Communicator
