Frequently Asked Questions
The Water Purveyor.
While BSI is a full-service data, administrative, and consulting firm/service, enforcement with local/State regulations always falls back to the Water Purveyor.
We understand there are other backflow data management options in the marketplace…
like traditional software programs, asset management programs with a backflow module, or other cloud-based backflow management programs. BSI Online is an experienced, full-service backflow data management firm, meaning we can handle a wide scope of services regarding cross-connection control, while many other firms or software programs only offer a product. BSI staff are all employed in-house, including our IT/development team. We can assist with ordinance review/revision, assistance with technical backflow questions, ready to download State reports, water customer and testing community backflow specific questions, consulting on industry best practices/trends for backflow data management and administration and much more. Finally, we automate many of the cumbersome tasks associated with administering a program. If you were to choose another means of tracking, the Water Purveyor would still have to generate/mail your own letters, enter data into software, manually check tester credentials/licenses, and field ALL customer service inquiries.
Our expert team handles most of the burden of the transition.
All we need from the Water Purveyor is your backflow and mailing data sent electronically and/or scanned test reports, letter approval, and a short questionnaire filled out about how you want the program to run. BSI handles cleansing the data, importing into the BSI system, and communication to the testing community about the new program. We can typically transition a program to BSI Online within 60 to 90 days. Keep in mind, customer service is provided by BSI to all stakeholders, so we will field most, if not all, inquiries about the program.
The Water Purveyor owns the data.
BSI is simply contracted to assist in managing the database for you and certain administrative tasks. If you were to terminate with BSI, you have full access to your data within the solution and can download data at any time.
No!
We have a wide variety of towns, cities and municipalities that use BSI. Some consist of less than 100 devices, and others have tens of thousands, but everyone benefits from using BSI Online!
