Partner Testimonials

Read below what clients and testers have to say about BSI Online’s cloud based backflow data management solution and service!

Backflow Solutions
Excellent
4.8
Based on 115 reviews
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BSI has been a great resource and partner for the City of Camden SC. Their customer service support, our rep is Bevin, is top notch and never fails.
Response from the owner: Thank you for the 5-star review and kind words, Jack! You are a valued member of the BSI Community!
easy to use. and great company to reach out to for any of your backflow questions. Can I get a free BSI water bottle now
Response from the owner: Thank you for the kind and thoughtful words, Chad! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
I have been using BSI for our City services for 3 years. They have been with our City for 5 years. I was a property owner before that and used BSI as an inspection service for years. All of my service has been first class! Since they manage our backflow database, things are much smoother. I highly recommend their services!
Response from the owner: Thank you for the incredibly kind words and 5-star review, Drew! Thank you for being a valued member of the BSI Community - if you could kindly reach out to marketing@backflow.com and provide a good mailing address, we would be happy to get an appreciation gift sent your way!
I HIGHLY recommend BSI Online for your Utility Backflow test tracking! Their tracking platform is great! Their customer support and service is AMAZING! If you're not using them, give them a call. You'll be glad you did!
Response from the owner: Thank you for the incredibly kind words and 5-star review, Mark! Thank you for being a valued member of the BSI Community - we have an appreciation gift headed your way!
Great company, great service. We use them in Lakeville, and works really well for us.
Response from the owner: Thank you for the 5-star review and kind words, Cory! Thank you for being a valued member of the BSI Community - we have an appreciation gift headed your way!
We have been working with BSI for over ten years. We are very thankful to have them be part of our team.
Response from the owner: Thank you for the kind and thoughtful words! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
Response from the owner: Thank you Delilah, we love having you as a member of the BSI team!
BSI has made reporting backflow testing for the City of Cleveland, as well as other locations, easy and simple. The staff is extremely knowledgeable and goes above and beyond to help with any issues that may come up.
Response from the owner: Thank you for the 5-star review and kind words, Tamara! Thank you for being a valued member of the BSI Community - we have an appreciation gift headed your way!
By far, the most comprehensive backflow testing compliance tracking & administrative portal we use. The BSI customer service team is thorough, detailed, and quick to respond to all inquiries.
Response from the owner: Thank you for the 5-star review and kind words, Bethany Thank you for being a valued member of the BSI Community - we have an appreciation gift headed your way!
I enjoy working with BSI Online, it is easy to use and upload reports to. Whenever i have a question they are quick to respond with answers to my questions and always curtious and professional.
Response from the owner: Thank you for the 5-star review and kind words, Christina! Thank you for being a valued member of the BSI Community!
BSI is easy to enter reports, the customer service is fast and so helpful
Response from the owner: Thank you for the 5-star review, kind words, and being a valued member of the BSI Community!
I love using bsi. I wish all the cities near me used it. Makes life easier. Thanks
Response from the owner: Thank you for the 5-star review and kind words, Erik! Thank you for being a valued member of the BSI Community!
BSI Online has never given a problem to us. The program is easy to use. Thanks
Response from the owner: Thank you for the 5-star review and kind words! Thank you for being a valued member of the BSI Community!
Response from the owner: Thank you for the 5-star review, Mark! If you could kindly reach out directly to marketing@backflow.com with a good mailing address, we would love to get an appreciation gift sent your way! Thank you for being a valued member of the BSI Community.
Their service is turnkey and easy to use.
Response from the owner: Thank you for the 5-star review and kind words, Lisa! We have a BSI appreciation gift headed your way. Thank you for being a valued member of the BSI Community!
We started using BSI back in 2022. Being able to go to one location for tracking, reports, testing schedules, and approved testing companies has made everything go so much smoother. BSI has also been putting in a great effort to implement new features on their website, I've enjoyed using several of them already.
Response from the owner: Thank you for the 5-star review and kind words, Jake! We have a BSI appreciation gift sent your way - thank you for being a valued member of the BSI Community!
BSI makes it sooo much easier to file and keep track of reports.
Response from the owner: Thank you for the kind words and 5-star review, Travis! We value our dedicated BSI community. We have an appreciation gift coming your way!
As a plumbing company that submits backflow test reports for customers as required by their village, BSI is by far the best at what they do. We get almost immediate responses on any emails we send for assistance with entering tests, updating devices, applying extensions, etc. Their customer service is outstanding! Do not hesitate to contract with them for your reporting needs!
Response from the owner: Thank you so much for the kind words and 5-star review! If you could kindly reach out to marketing@backflow.com, we would love to connect and get an appreciation gift sent your way! Thank you for being a valued member of the BSI Community.
Lucky me! Review #100! BSI has been very helpful to my business in many ways - keeping track of and filing reports, scheduling and I never forget when credentials are coming up on renewal. I wish all purveyors were utilizing BSI Online, I’m always recommending them.
Response from the owner: Blake, thank you so much for the kind words and 5-star review! We love to get a custom appreciation gift sent your way and connect! Please reach out to marketing@backflow.com to get in touch!
Our department joined BSI in November 2023. Tracking, permitting, colleting fee's, and ensuring devices were in compliance was a huge task for our small office and required a lot of staff time. Since we joined BSI it has been a great experience. From the time I was contacted and watched the demo through today, it has been a seamless transition. BSI staff are diligent, professional, and always willing to help. The website is easy to navigate and has great reporting features that make tracking very easy. I would recommend BSI to anyone!
Response from the owner: Thank you for the kind 5-star review and thoughtful words, Jerry! You and your team are valued members of the BSI Community. I will personally mail an appreciation gift your way on behalf of BSI Online!-Morgan C. Marketing Manager
Worst company ever read 10 dual check backflow devices submitted forms ,money was with drawn from my checking account and received receipts .Then the wonderful bright intelligent brianiacs at bsi send a email to all my customers saying there water will be shut off due to not getting testing done.Makes all plumbing companies that do this work look incompetent by getting phone calls from aggravated customers telling you that you ripped them off
Response from the owner: Shaun - We apologize for any inconvenience the above issue may have caused you and your customers. If you want to reach out to bsionline@backflow.com for assistance - we can look into the issue further for you. Again, on behalf of BSI Online, I apologize for any headache this might have caused. -Melissa J., Director of Marketing
Extremely responsive, friendly and professional service.The products they offer are intuitive, flexible and are always improving based on the industry needs. Great team!
Response from the owner: Thank you for the kind 5-star review and thoughtful words, Damen! Thank you for being a valued member of the BSI Community.
Top notch service - best in the business!
Response from the owner: Thank you for the kind 5-star review and thoughtful words, Nasser! Thank you for being a valued member of the BSI Community.
I've been working with BSI Online since 2008 back when we were the 2nd or 3rd Utility in Ohio to use their services. At another Utility now, and switched to BSI Online in 2023 for our records management and they are still just as responsive and helpful as when they were starting out! Their services are well worth the money spent. It is easy to get a hold of our account manager for help and can provide knowledge and educational resources as well!
Response from the owner: Thank you for the kind and thoughtful words, Sandra! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
Response from the owner: Thank you for the 5-star review, Christy! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
BSI has been great. Everyone is so helpful when help is needed. If they can't answer your question, they will find out from someone that can and get back to you in a reasonable timely manner. Keep up the great work.
Response from the owner: Thank you for the kind and thoughtful words! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
We really enjoy how easy it is to navigate the online forms to submit new test results, edit device info, and even replace assembiles in some municipalities. The best of all is the Customer Service! When we have a question about the details for a new client, the customer service department works hand in hand with us to make sure that all of details are correct. Everyone is very friendly on the phone and seem to be dedicated to purpose of providing the Backflow Technician with any potentially helpful information.
Response from the owner: Thank you for the kind and thoughtful words, Conrad! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
I have been working with BSI for my backflow prevention testing for the past 3 years and they have been nothing but phenomenal to work with. Our account manager, Donna, is always there to assist when needed. Could not recommend enough.
Response from the owner: Thank you for the kind and thoughtful words, Nick! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
BSI has been great helping us get our system in order
Response from the owner: Thank you for the kind and thoughtful words, Joseph! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
"BSI has been a fantastic company to work with for regulating our Cross Connection Control Program. The staff has gone above and beyond to ensure the health and safety of our community is paramount with their attention to detail in their data tracking. I can not say enough about their professionalism and their dedication to their clients." - Ryan Rivard, City of Rolling Meadows Public Works Department
Response from the owner: Thank you for the kind and thoughtful words, Ryan! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
Great service. Really helps keep track of backflow notices.
Response from the owner: Thank you for the kind and thoughtful words, Bob! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
BSI helps us keep track of who is compliant and who isn't. Thank you BSI - Thank you Daisy!
Response from the owner: Thank you for the kind and thoughtful words, Maludi! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
Response from the owner: Thank you for the 5-star review! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
BSI has helped organize our backflow program and keeps our program compliant! Vanessa is always there to help us at a drop of a hat. Definitely recommend!
Response from the owner: Thank you for the kind and thoughtful words, John! We will ship your BSI promotional item directly to you!
I have always had a great experience with BSI Online. Both Wendy and Carlee are very helpful, friendly and quick to respond. Thanks so much for the great customer service!
Response from the owner: Thank you for the kind and thoughtful words, Brad! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
Merry Christmas to you all. Thank you for all your help and support for many years of services.Happy New Year's to you all.Toni Douglass & Martin SandovalParagon Fire Protection
Response from the owner: Thank you for the kind holiday wishes, Toni! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
Starting to really enjoy not having to deal with multiple forms and always being concerned with the lack of confidence in the postal service.
Response from the owner: Thank you for the kind and thoughtful words, Don! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
BSI makes it pretty simple to track assemblies enter backflow testing reports.
Response from the owner: Thank you for the thoughtful words, Jeremy! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
BSI is a simple application to use easy to log into and enter your information. Great Job
Response from the owner: Thank you for the kind and thoughtful words, Albert! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
Response from the owner: Thank you for the 5-star review, Adarian!
This is a great system easy to submit reports and notices when up coming test are due this is the best manageable system I ever used
Response from the owner: Thank you for the kind and thoughtful words, Randy! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
These folks need to get their testing page fixed! Will change rating after they fix problems with ccn id.
Response from the owner: Please reach out to marketing@backflow.com and we can try to troubleshoot your concern. Thank you!
The BSI system is not hard to navigate, but just like the other systems it makes you click on the radio buttons for Closed Tight or Leaked. If the PSID value is not zero (0.0) then it is Closed Tight. if it is 0.0 then it is Leaked. There is no other reason that Leaked would be selected. These buttons should automatically be selected by the program. Thank you, jack Redwood Backflow
Response from the owner: Hi Jack - thank you for reaching out and for your input. The reason the system (and most others) are setup like this, is because some State standards do not require a reading to be entered in, so, the user still has to tell us if the check valve is Closed Tight or if it Leaked. One shortcut on a desktop to make entering easier is after entering the value, pressing "Tab" and you'll see the radio button highlighted (press Tab twice to highlight "Leaked"). If you press "Space", it will fill in the radio button highlighted, and then, you can tab to the next box. I will most certainly pass this along to development to look into for future releases of the program though. Thank you, -MelissaDirector of Marketingmarketing@backflow.com
Makes testing, reference and tester/tool tracking so much easier. More AHJs need to get off the trolley and on the train.
Response from the owner: Thank you for the kind and thoughtful words! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
Of all the online backflow reporting portals, BSI's website is the most user-friendly. The reminder notifications are helpful and the customer service is responsive and reliable.
Response from the owner: Thank you for the kind and thoughtful words! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
Response from the owner: Thank you for the kind 5-star review! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
Easy to submit tests and if you need assistance finding customer info the staff are responsive and knowledgeable! Best regards 😁
Response from the owner: Thank you for the kind and thoughtful words! If you could kindly reach out directly to marketing@backflow.com, we would love to get in contact and have some swag sent your way!
So did you buy the place or what are ya gonna jack prices up like ya do every year on the backflows
Response from the owner: Dawn – thank you reaching out to BSI Online. The price in Cleveland does escalate each year per the City of Cleveland’s ordinance. We did check our system and verified JT’s Complete Plumbing Service LLC has received our price increase notifications and opened them. Please contact bsionline@backflow.com, our Testing Company Customer Service if you need to update the email on the profile for the testing company, we would be more than happy to help you out!
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Granbury, Texas mentions how every water purveyor should use BSI Online

Hear What Our Testers Have To Say!

“Our city in Arizona registers the backflow testing results with BSI online.  The many services that BSI provides for testers are extremely convenient, efficient, and useful.  BSI has great customer service and the response time, whether being contacted by phone or email is extremely timely.  I appreciate the email reminders that are sent to the testing company regarding upcoming backflow device testing due dates which allows for us to better service our clients.  The BSI Online website is thoughtfully designed and very user friendly allowing for quick registering of test results.   Then those results and receipts are almost instantly sent to the testers email inbox.

Every interaction I have had with BSI, either on the telephone or via email have been very pleasant. The CSRs really know their jobs and it seems like they enjoy working for that company.”

Laura, TCR Rooter & Plumbing Repair

“I’ve been logging in for a while now, I believe since the inception of the on-line system and should comment that it is: simple to use, nearly fool proof, user friendly, convenient and rarely unavailable which makes it highly conducive for a fast service-producing office. I plug in my CCN#, confirm my client & devices, input test date, results, check out (BSI accepts AMEX- yay!) and within a couple minutes I can print my results and send my invoice & results to the client. I like being able to look back on past tests & ahead on what tests are near due to be performed, so I like the tracking/archive method.”

Nicole, S&B Plumbing

“BSI has done an excellent job at administering the [backflow] program. From the friendly receptionist to the ladies in customer service, I am impressed.”

Gary A, Owner, Gary Austin Backflow Service

“It has been my privilege to work with BSI for the last four + years…… When we had initial questions, Brad with BSI went out of his way to come by our office to work with me and ensure we were comfortable with using the system. I have always been treated with kindness and respect, and if I leave a message I can always be sure that someone will call me back.”

Mary W, Rainmakers Irrigation & Maintenance, Co. LLC

“I believe the system is very user friendly and takes a matter of a minute or 2 to enter the information.  I also must say that when I am in need of a ccn number, I have always gotten a response in a very timely manner. “

Mary C, Morning Dew Landscaping, Inc
Plumbing company applauds BSI's service as respectable

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