2023 CSR Stats!

Irrigation season is here! Check out these impressive numbers our CSR Teams have answered/responded to! We are looking forward to seeing the stats at the end of the season!

Testing Company Phone Team

  • Calls Answered in 2023

Water Customer Phone Team

  • Calls Answered in 2023

Email Team

  • Emails replied to in 2023

Texas Events

Courtney from BSI Account Management and Sam from BSI Sales attended Texas Water in Houston, TX last month! Fantastic work, ladies!

Courtney and Sam in Houston- attended TXAWWA


WATERCON was a massive success this year! With Donna and Katie from Account Management and Lauren, Victoria and Melissa from Sales in attendance, much fun was had! Seen in these snaps are BSI Clients: Norridge, Downers Grove, Beecher, Orland Park, and South Palos Sanitary Water District! Wonderful work, team!

Viva Las Vegas!

Our Director of Sales and Marketing, Melissa Joyce, and Account Management Supervisor, Daisy Sanchez, attended the ABPA Annual Conference in Las Vegas, Nevada! Way to go, ladies!

INAWWA Annual Conference

Victoria and Kinsley, from the BSI Sales Team, attended the INAWWA Annual Conference in Indianapolis, IN last month!

Excellent work, ladies!

March Madness Winners

This past March, the CBI/BSI family participated in a friendly NCAA March Madness Tournament! As crazy as that month was, congrats to Donna Pena (Account Management) and Angelina Abbott (Water Customer CSR) our bracket winners! We are looking forward to next year’s tournament!

Backflow Baby

Last year, on September 22nd, Kristina Johnson (BSI Assistant CSR Manager) welcomed Troy Jacob! He weighed 9 lbs 2 oz and was 22 inches long!

Account Management Updates

  • Jody Hill, Director of Field Operations, concluded inspections in Boulder, CO, Englewood, CO, and supervised inspections here in Illinois for the Village of Niles! Excellent work, Jody.
  • The Account Management Team has onboarded 22 new clients so far in 2023!
  • Crystal has been BUSY processing letters. So far, she has processed 20,000 letters and counting! Irrigation Season is here!

CBI Masquerade Ball

We had an incredible time at the beautiful Institute of Real Estate Management (IREM) annual gala! We were so honored to be named Industry Partner of the Year! Thank you to all our hardworking CBI employees for this impressive achievement! Very well deserved by ALL! #ChicagoBackflow #CBI #IndustryPartnerOfTheYear #IremChicago

Chief Engineers Vendor Fair

Check out these photos of our team at the Chief Engineer Vendors Fair!

We had a great time and gave away these awesome CBI utility buckets!

New Hires

We have 3 new employees to welcome to the family.

We are so excited to have you on board, ladies! Please send a warm welcome to:

Tamara Wichelns

Water Customer Team

Ashley Clayton

Water Customer Team

Elizabeth Johnson

Sales Assistant


Kristian Whitfield has moved from TC CS to Data Entry Specialist Team.

Congrats on the new role, Kristian!