A Customer Service Highlight with BSI’s Customer Service Assistant Managers
BSI Online is the solution to manage all your backflow needs. Included in our cloud-based, data management solution is simply unmatched stakeholder support. We have team members ready to assist Testers and Water Customers with inquiries about your backflow program! This entails customer service and support with phone, email and fax inquiries. To learn more about what makes our Customer Service Representatives the best in the industry, hear directly from Kristina Johnson and Alyssa Niven, Customer Service Assistant Managers!
Kristina Johnson has been with BSI Online for 5 years. She feels that the most important aspect in order to best serve our BSI clients, partners and customers is a good understanding of backflows, our program, and what we do. Kristina mentions the most important qualities for someone to possess in customer service are: good communication skills, being personable, and good attention to detail. It is also important to remain “laid back” and go with the flow!
When asked what exceptional customer service meant to her, Kristina responded, “To me, good customer service is ending each phone call or email with a solution to the problem the customer reached out to us about. Our girls always offer to take extra steps, whether it be sending an additional email, reaching out to multiple people, research about the issue at hand, or follow-up with the water purveyor. They never leave our customers hanging and always make certain their concerns are addressed. Our team is so welcoming and inviting. This makes it so easy to chat over the phone!”
Alyssa has been with BSI Online for 7 years. An upbeat, positive attitude is what she feels is the most important aspect for a CSR Team member to possess. When looking for an individual to add to the CSR Team, Alyssa seeks an outgoing personality and someone who is comfortable on the phone, speaking with customers all day. Also, a person who can problem solve and remain patient when a client is upset. When asked what exceptional customer service meant to her, Alyssa responded, “During every shift, our team continuously has a positive and professional demeanor while responding to calls and emails from our BSI customers. Also, communicating with each other as a team is key.”
We asked both Assistant Managers how they ensure outstanding communication with each customer. Kristina mentioned, “Our girls always get pertinent information right off the bat for calls and emails. This ensures smooth interaction with customers. They ask the appropriate follow-up questions to get to root of the issue, these items combined ensure great outcomes and exceptional customer service from our teams.” Alyssa responded, “Our teams make certain they are asking questions on how they can help the customers and ensure to keep our customers happy.” Read below for testimonials about BSI’s customer service:
“I absolutely love using the BSI Online reporting system. The ease of the data entry is exceptional compared to other online reporting sites. AND…the customer service agents are exceptionally nice, supportive and superior with their support and knowledge! I wish all the city offices would use this system.”
-BSI Online Client
BSI’s stakeholder support is truly unmatched. We have team members ready to assist your Testers and Water Customers with inquiries about your backflow program! To learn more about the solution to manage all your backflow needs, visit https://backflow.com.
