Customer Spotlight – City of Shafter, CA

What method were you using to track your backflow records before BSI Online?
The City of Shafter contracted with the County Health Department for administering its Cross Connection Control Program.

What is your favorite feature on the current version of the BSI program?
Definitely the dashboard on BSI 3.0! It gives a quick overview on the growth and effectiveness of the City’s program

How has partnering with BSI Online improved your day-to-day job duties?
Because this program had been administered by the County Health Department for so long, we were not prepared for the time needing to preparer letters, approve testers and maintain a database. BSI Online has basically streamlined the process and allowed me to focus more on other duties.

Would you recommend BSI Online to other municipalities or water purveyors?
I would recommend it because of the user-friendly features and little to no cost for the purveyors.

How has your experience been with the BSI staff?
They have been dependable and are quick to answer any questions. I look forward in continuing our partnership in the years to come!