The City of Downers Grove, Illinois has been a customer of BSI for over 9 years. They were one of our first online customers and we are so humbled for Downers Grove to continually choose BSI Online for numerous services related to cross-connection control, including surveys and inspections. We asked Lily Polcyn, AMR Technician for the City of Downers Grove, about her experience with BSI Online and this is what she had to say:   

 What were the problems you needed to solve, which eventually led you to our program?  

Backflow tracking program 

What have you learned from working with us? 

BSI’s staff is unbeatable, from customer service agents to the field surveyors, everyone is friendly and helpful. 

What is your favorite feature on the current version of the BSI program? 

It has remained user friendly. 

Have you used BSI for additional services? (F.O.G, surveys, remediation)  

Yes, commercial and industrial site inspection and ILEPA mandated mail surveys. 

How has your experience been with the BSI staff? 

Award winning.  I have never worked with a more professional and courteous staff than I have with BSI. 

Downers Grove is currently one of our top clients with over 92% compliance. By hiring BSI to help manage their annual program, sending ILEPA mandated surveys and by performing site inspections, Downers Grove has been able to dedicate time and resources to compliance and enforcement, which is why they maintain consistent compliance year after year. Thank you, Downers Grove, for choosing BSI Online!