Meet Chrissy Walsh: BSI Online’s Vice President of Operations

BSI Online is the industry-leading solution for automated backflow program management. From data handling to customer support, we offer unmatched service to water purveyors, testers, and customers alike. At the heart of our Operations Department is Chrissy Walsh, our dedicated and passionate Vice President of Operations, who has been with BSI for nearly two decades.

In this spotlight, we’re sharing a behind-the-scenes look at Chrissy’s role, her leadership philosophy, and the driving forces that make BSI’s Operations and Customer Service teams second to none.

👋 Get to Know Chrissy Walsh

With nearly 19 years of experience at BSI Online, Chrissy has worn many hats—ranging from customer service and client support to data entry and HR.

“I can say that I’ve sat in just about every seat,” Chrissy shares. “It’s been exciting to watch the growth and success of BSI Online. I am extremely proud to be part of such an amazing organization.”

In her current role, Chrissy ensures BSI operates smoothly across multiple functions. She manages materials for physical mailings (paper, envelopes, postage), oversees payments for backflow testing, and assists in recruiting, onboarding, and supporting employees.

💬 Delivering Exceptional Customer Service

BSI is proud to provide high-quality stakeholder support across phone, email, and fax inquiries. Chrissy believes the foundation of strong customer service lies in empathy, communication, and patience.

“It’s essential to listen, provide accurate information, and communicate clearly—whether that’s over the phone or by email,” she says.

To discover what sets our support apart, check out our Customer Service Highlight!

👥 Recruiting the Right People for the Job

When hiring, Chrissy looks for candidates with:

  • Strong communication skills

  • Problem-solving abilities

  • A friendly, upbeat attitude

  • Professionalism and punctuality

“The first contact with a customer sets the tone. A positive attitude can truly make someone’s day. We want our customers to feel the smile through the phone,” Chrissy explains.

🚀 Motivation Through Leadership & Teamwork

Chrissy fosters a collaborative and motivating work culture through open communication and consistent recognition.

“It’s important to show appreciation and listen to suggestions. Our team thrives when they feel heard and supported.”

She credits the success of BSI’s Customer Service Department to team leaders like Christine Bloom, Alyssa Niven, and Kristina Johnson, who provide agents with tools and support through daily check-ins and weekly meetings.

Read more in our Customer Service Highlight!

🤝 How BSI Builds Lasting Client Relationships

Staying connected with clients is critical to long-term success. Chrissy praises Michelle Bever, VP of Account Management, and her team for maintaining ongoing communication through emails, phone calls, Teams meetings, and in-person visits.

Learn more in our Account Management Department highlight!

🏆 What Makes BSI Online the Industry Leader?

“Our Customer Service Department is a key reason why BSI Online is the nation’s leading online backflow management company,” Chrissy says.

From the moment a customer contacts us, they receive white-glove service from trained agents who represent the company with professionalism, patience, and deep industry knowledge.

“We aim for every experience to be a 5-star one.”

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⚙️ Facing Challenges in a Fast-Growing Industry

Chrissy notes that adapting to growth and change is an ongoing challenge. One of the biggest shifts came during the pandemic.

“Before COVID, we were in the office full-time. Transitioning to remote work was challenging—but in the end, it’s been a huge success.”

This flexibility has allowed BSI to continue scaling while maintaining strong internal communication and client service.

🧠 Chrissy’s Advice for Newcomers to the Backflow Industry

“Never stop learning,” Chrissy advises. “Backflow compliance regulations are constantly evolving. It’s crucial to stay updated on state and local requirements.”

💡 Why Choose BSI Online?

“Of all the online backflow reporting portals, BSI’s platform is the most user-friendly. The reminder notifications are helpful, and the customer service is responsive and reliable.”
– BSI Online Client

BSI Online offers a cloud-based, fully automated solution for managing backflow compliance. Our platform simplifies the process and comes with unmatched stakeholder support.

👉 Click here to learn more about our backflow data management solution.