Elsinore Valley Water District, California

A BSI Online Customer Spotlight  

What Method were you using to track your backflow records before BSI Online?

“We were using an access database system and EVMWD Backflow Department to print test notices and mail to customers monthly. Once a tester performed the test, they would mail the test report to us, and staff would enter results into the access data system.” 

What is your favorite feature on the current version of the BSI program?

The whole BSI Online program is my favorite with so many features that make daily operation possible for running a Cross-Connection Department. One of my favorites is the help desk, here you can go into a certain CCN (Customer Certification Number) and edit customer information or change due dates, update location codes, and meter updates. Another one of my favorites is the comments section, where comments can be shared with BSI Online and EVMWD staff.” 

To read all of our program features, visit https://backflow.com/datamanagement/. 

Have you used BSI for additional services? (FOG, surveys, remediation, etc.) 

“No, we have not, yet!” 

To view all of BSI’s Additional Services, visit https://backflow.com/additional-services/

How has partnering with BSI Online improved your day-to-day job duties?

“The days of stuffing, sealing and mailing out test notices on a monthly basis has been eliminated and so able to free up staff for more inspections on the potable and recycled water systems!”

Would you recommend BSI Online to other municipalities or water purveyors?

“Yes, and I have!” 

To refer a water purveyor in need of a top-notch backflow program and save big on your annual fee, visit https://backflow.com/additional-services/. 

How has your experience been with the BSI staff?

“It has been excellent from the start, with quick response time on answering any questions we have to the customer service they provide to us and our customers.”

Are you taking the necessary steps to increase your backflow testing compliance? BSI Online’s cloud-based backflow data management program automates and simplifies your backflow tracking program and processes. Our unmatched customer service support, real-time reports and dashboards, and online test submittal can increase your compliance quickly! To learn more about BSI’s Automated Backflow Program Management, click here! To learn more about BSI’s Additional Services, click here!