Happy Holidays Team BSI/CBI/Red Star!
We have a jam-packed end-of-year newsletter to share with you today!
Happy Retirement to Chicago Backflow’s Director of Operations, Barb Jonas
Northern IL Lunch and Learn
Last month, Account Management hosted a Northern IL Lunch and Learn at Tap House Grill! Account Managers Rebecca, Katie, and Donna hosted and showed our appreciation for the backflow community in Illinois, excellent work, ladies! Victoria, BSI Sales Representative, is seen here providing Highland Park (a potential customer!) a live demo/walk through of BSI Online!
North Carolina Lunch and Learn
BSI Account Management hosted a North Carolina Lunch and Learn with our long-standing partner, the City of Durham on November 10th. Seen here are Account Management Supervisors, Vanessa and Daisy, along with North Carolina Account Manager, Bevin! Pictured are Joel and Troy from the Town of Hillsborough! Excellent work to all for a successful networking trip!
Employee Spotlight: Data Coordinator!
A shoutout to Jen Bloom! Our behind-the-scenes one-woman data cleansing team. She was able to clean 2 HUGE files for important customers in record time this past irrigation season. Phenomenal work, Jen!
Missouri American Water
19,037 lines of data in 28 days!
Kileen, TX
17,292 lines of data in 13 days! (Started them up in 62 days.)
Congratulations are in order
for BSI Sales Rep, Victoria Rodriguez, as she accomplished a major fitness goal recently! She competed in Hyrox Chicago Women’s Pro Men’s Weight Division. We are so proud of you, Victoria!
Her race consisted of the below with a 1K run in between each workout.
Canada News!
2023 BSI Assembly Totals
We are currently tracking over 1,236,800 assemblies in the system. 141,000+ of those were added to BSI in 2023.
BSI Sales and Marketing Updates
The BSI Sales Team had the highest number of meetings on record for the month of November last month!
The team also completed the first meeting we have ever had with the state of Alaska! This came from a marketing email to the Mayor of Wasilla, kudos to the entire Sales and Marketing Teams!
- The Sales team has performed over 250 meetings this year! This is a 35% YOY increase.
- Signed contracts with 66 new clients with an estimated 93,000 assemblies. Estimated assemblies sold is a 36% YOY increase.
- Maryland was added as a new state this year! We are now partnered with 32 states & 4 provinces.
- We’ve researched 17,000 new contacts which will help us keep achieving our goals for next year.
- Sales has averaged about 15 meetings per month since the beginning of the year – our highest average per month in company history is 11.
- Sold the 2nd highest # of valves in company history 93,000 (highest year was 97,000).
- Marketing has helped increase our number of Google review for each respective company to maintain 4.6 stars or above. BSI = 83 reviews, 4.8 rating, CBI = 30 reviews, 4.6 rating , and Red Star = 3 reviews, 5.0 rating
- Marketing for BSI has increased open rates and click rates by 2% from last year!
- Took on a new company venture in 2023, Red Star Inspections!
Customer Service End of Year Stats and Updates
Please welcome Hannah Washkowiak to Team BSI! She is a new CSR on the Water Customer team!
Total Calls for 2023:
Total calls on Testing Company side: 44,277
Total calls on Water Customer side: 30,773
Total Emails for 2023:
Total emails on Testing Company side: 163,390
Total emails on Water Customer side: 17,936
Account Management 2023 Stats
CBI Updates
Total Tests in 2023: 26,164
Toys for Tots 2023
Chicago Backflow proudly participated in Toys for Tots again this year! Thank you so much to everyone who donated and helped to make a difference in deserving children's lives this holiday season! Megan is seen here with the Mt. Greenwood Fire House dropping our collection off!
